Clickinks.com Failure to Refund Lake Mary Florida
Clickink.com promised but failed to refund the $96.76 that I paid for remanufactured ink cartridges that will not work in my printer.
On 8/1/2015 I ordered 9 remanufactured ink cartridges from Clinkinks.com for my new HP Officejet Pro 6835 printer at a cost of $96.76. As my original printer ink ran out I began using the Clickinks replacement cartridges. Some of them worked for a few sheets of paper but they all began to produce "Damaged" errors and stop working altogether. Also one of them had leaked ink in the unopened package.
I contacted Clickinks and they sent me "troubleshooting instructions" on 9/14/2015. I tried these instructions repeatedly to no avail, and asked them for a refund on the same day.
Clickinks sent me a return label (RM-CI100022412) and I mailed my entire order of unusable cartridges back to them on 9/23/2015.
On 10/12/2015 I emailed to inquire as to why my money had not been refunded. On 10/13/2015 Clickinks emailed me confirming that they received the returned items, stating that the amount I paid would be refunded into the account I used for payment, and asking to allow 21 days for processing.
On 11/18/2015 I emailed Clickinks that if I did not receive an immediate refund I would file complaints with the Better Business Bureau and elsewhere. I have received no refund.
Thank you for filing my complaint.