Complaint Review: Clifford's Keepsakes

Clifford's Keepsakes is a floral preservation business run out of the home office of Linda Clifford. She received my flower 8/9/03 to freeze dry them. In September 2003 we chose the frame and background for our flowers. At this time she said the flowers would be done around Christmas 2003. It is now July 2004 and I have tried to contact her serveral times via telephone, e-mail and by letter. She has not replied to any of my contacts. I feel I have been ripped off because I gave her $183.38 (which is half of the payment due) and she has my flowers which hold sentimental value. I am writing to prevent anyone else from being "RIPPED OFF". I want my FLOWERS!!!!

Erin
Pittsburgh, Pennsylvania
U.S.A.