Climate Doctors Long wait, no shipment, no refund LaVista Nebraska
On April 30 2008, I purchased a Trion Air Bear air cleaner from Climate Doctors on ebay. Ten were listed; I bought one. It was paid for immediately by Paypal.
On May 1, I was emailed by Climate Doctors and told the item was out of stock until mid-June. "Chris" asked - what did I want to do? I queried back - can you wait list this, and ship as soon as they come in? The answer was yes. I further queried - There is no way this purchase can be lost in paperwork, can it? "Chris" assured me that this was impossible. I accepted the ship delay. As it later developed, this was a major error.
I expected shipment in mid-June. To me, that means around the 15th. At the 26th I had not received the air cleaner, I had not been contacted about why they failed to ship, I had not been contacted to ask if I was willing to wait longer, and I had not been offered a refund.
At that point, I filed negative feedback on ebay, opened a dispute (just days short of the deadline, as it turned out) and tried to open a Paypal dispute. Paypal said, in effect, "Too late. Should have done this earlier. We'll pass this along to the seller, though." Well, I couldn't reasonably do it earlier; I expected Climate Doctors to ship as promised.
The next morning I received a call from "Chris" -
"Chris" - You opened a Paypal dispute with us.
Me - Yes, I did. You didn't ship.
"Chris" - We said we'd ship in June.
Me - No, you said they'd be back in stock in mid-June, and I'd be at the top of the wait list.
"Chris" - It's still June.
Me - It's well past mid-June. Either ship it or refund it.
"Chris" - We don't have to respond to a Paypal dispute for 30 days. You can wait for your refund.
Me - Thank you for your "assistance." (And hung up.)
So, I waited six weeks, and two weeks past promised delivery, and I didn't have my air cleaner, and now "Chris" is making me wait for my refund.
The dispute disappeared from Paypal's site the next day.
It's strange that Climate Doctors listed not one, but ten items for sale that they didn't have in stock.
Bruce
Eau Claire, Wisconsin
U.S.A.
3 Updates & Rebuttals
Climate Master
Lavista,Nebraska,
U.S.A.
Item delivered
#4REBUTTAL Owner of company
Fri, July 11, 2008
Bruce was delivered his item as we promised. When he placed the original order he was told it was on backorder and he agreed to that. The item arrived in our location July7th and was shipped right out to Bruce. He now has his item and can not claim we ripped him off. If there is a problem it could have been handled with a simple phone call instead of getting mad and hanging up on us. Below is a copy showing that the item was delivered by UPS to:
Bruce -----
(((ROR redacted personal information for security purposes)))
Tracking Detail
Your package has been delivered.
Tracking Number: 1Z 57V 181 03 9396 311 8
Type: Package
Status: Delivered
Delivered On: 07/09/2008 4:51 P.M.
Location: MET CUST MAN
Delivered To: EAU CLAIRE, WI, US
Shipped/Billed On: 07/07/2008
Service: GROUND
Weight: 41.00 Lbs
To view additional tracking information, please log in to My UPS.
Package Progress
Location Date Local Time Description
ALTOONA,
WI, US 07/09/2008 4:51 P.M. DELIVERY
07/09/2008 4:25 A.M. OUT FOR DELIVERY
07/09/2008 4:24 A.M. ARRIVAL SCAN
EAGAN,
MN, US 07/09/2008 3:15 A.M. DEPARTURE SCAN
EAGAN,
MN, US 07/08/2008 1:39 P.M. ARRIVAL SCAN
DES MOINES,
IA, US 07/08/2008 8:34 A.M. DEPARTURE SCAN
07/08/2008 7:43 A.M. ARRIVAL SCAN
OMAHA,
NE, US 07/08/2008 12:56 A.M. DEPARTURE SCAN
OMAHA,
NE, US 07/07/2008 7:58 P.M. ORIGIN SCAN
US 07/07/2008 12:54 P.M. BILLING INFORMATION RECEIVED
Climate Master
Lavista,Nebraska,
U.S.A.
Item delivered
#4REBUTTAL Owner of company
Fri, July 11, 2008
Bruce was delivered his item as we promised. When he placed the original order he was told it was on backorder and he agreed to that. The item arrived in our location July7th and was shipped right out to Bruce. He now has his item and can not claim we ripped him off. If there is a problem it could have been handled with a simple phone call instead of getting mad and hanging up on us. Below is a copy showing that the item was delivered by UPS to:
Bruce -----
(((ROR redacted personal information for security purposes)))
Tracking Detail
Your package has been delivered.
Tracking Number: 1Z 57V 181 03 9396 311 8
Type: Package
Status: Delivered
Delivered On: 07/09/2008 4:51 P.M.
Location: MET CUST MAN
Delivered To: EAU CLAIRE, WI, US
Shipped/Billed On: 07/07/2008
Service: GROUND
Weight: 41.00 Lbs
To view additional tracking information, please log in to My UPS.
Package Progress
Location Date Local Time Description
ALTOONA,
WI, US 07/09/2008 4:51 P.M. DELIVERY
07/09/2008 4:25 A.M. OUT FOR DELIVERY
07/09/2008 4:24 A.M. ARRIVAL SCAN
EAGAN,
MN, US 07/09/2008 3:15 A.M. DEPARTURE SCAN
EAGAN,
MN, US 07/08/2008 1:39 P.M. ARRIVAL SCAN
DES MOINES,
IA, US 07/08/2008 8:34 A.M. DEPARTURE SCAN
07/08/2008 7:43 A.M. ARRIVAL SCAN
OMAHA,
NE, US 07/08/2008 12:56 A.M. DEPARTURE SCAN
OMAHA,
NE, US 07/07/2008 7:58 P.M. ORIGIN SCAN
US 07/07/2008 12:54 P.M. BILLING INFORMATION RECEIVED
Climate Master
Lavista,Nebraska,
U.S.A.
Item delivered
#4REBUTTAL Owner of company
Fri, July 11, 2008
Bruce was delivered his item as we promised. When he placed the original order he was told it was on backorder and he agreed to that. The item arrived in our location July7th and was shipped right out to Bruce. He now has his item and can not claim we ripped him off. If there is a problem it could have been handled with a simple phone call instead of getting mad and hanging up on us. Below is a copy showing that the item was delivered by UPS to:
Bruce -----
(((ROR redacted personal information for security purposes)))
Tracking Detail
Your package has been delivered.
Tracking Number: 1Z 57V 181 03 9396 311 8
Type: Package
Status: Delivered
Delivered On: 07/09/2008 4:51 P.M.
Location: MET CUST MAN
Delivered To: EAU CLAIRE, WI, US
Shipped/Billed On: 07/07/2008
Service: GROUND
Weight: 41.00 Lbs
To view additional tracking information, please log in to My UPS.
Package Progress
Location Date Local Time Description
ALTOONA,
WI, US 07/09/2008 4:51 P.M. DELIVERY
07/09/2008 4:25 A.M. OUT FOR DELIVERY
07/09/2008 4:24 A.M. ARRIVAL SCAN
EAGAN,
MN, US 07/09/2008 3:15 A.M. DEPARTURE SCAN
EAGAN,
MN, US 07/08/2008 1:39 P.M. ARRIVAL SCAN
DES MOINES,
IA, US 07/08/2008 8:34 A.M. DEPARTURE SCAN
07/08/2008 7:43 A.M. ARRIVAL SCAN
OMAHA,
NE, US 07/08/2008 12:56 A.M. DEPARTURE SCAN
OMAHA,
NE, US 07/07/2008 7:58 P.M. ORIGIN SCAN
US 07/07/2008 12:54 P.M. BILLING INFORMATION RECEIVED