Complaint Review: Clinician Group

I am sorry to hear of your negative experience with Clinician Group. 

This is in no way a shameful extortion of the Affordable Care Act. We do not attempt to provide mental health testing; we DO in fact have multiple tests for our clients to use. Our tests were rigorously developed to help provide patients with accurate results based on their current mental health. Our tests are reimbursed by multiple insurance companies across the United States and Puerto Rico. 

You are implying false accusations against the company for non iPad commissions from sales (actually leases from third party vendors) and tests run by the client. The iPad commission structure was created to help representatives earn an income while they service the client (if the client leased the unit. The tests are facilitated on the iPad itself and are a useful tool for Doctors to use within their practice). When a client was unable to get credit to lease the iPad, Clinician Group provided the client with the equipment out of pocket at which point there is no commission. The commissions come from a third party payer based on the lease of said equipment. If the client did not have sufficient credit to lease the equipment CG provided the unit at a direct cost to the company and no commission is due. We also gave the clients the choice to provide their own iPad’s as many have done already.

Tests run by the client are billed at the end of each month. The commissions are sent out after receiving payment from the client for the use of our mental health tests (typically 30 days from the point of billing). In some cases if the client has not paid, the commission due is delayed until payment has been received (hence the issue with major cellular carriers refusing to issue credit to certain clients). Once payment has been received the commission checks are sent to the appropriate representatives of the account. 

It has also been noted that a request from you was made to receive commission from an iPad that our third party vendor provided to you at no cost, to help make sales calls and demonstrate our product. At what point would a free unit give commission? Any reasonable company would never give commissions on a free tool to be used in the conjunction with other free sales tools. As a representative there was no upfront cost to you to join our sales force. 

IPad structured commissions do change from time to time based on inventory and prices from third party vendors. We have given our reps the best possible structured pay from iPad leases based on third party vendor costs (which in today’s economy fluctuate quite often). 

The tests run by your specific clients were delayed due to nonpayment issues by the clients you brought on to CG. 

Also making false accusations that we are in violation of the Stark Laws is egregious and appalling. We do not give kick backs to clients for using our tests. We do not provide them with free equipment in any way and they use our tests at their own volition. 

Lashing out and making false claims against a company who provided you with a free iPad for demonstrations (for which you felt you deserved commissions), free marketing material, access to dashboard and free IT support to help train reps is beyond comprehension. 

In fact you deposited a commission check on December 13^th, 2014 (the day you wrote this post) for the tests run and iPad commissions from clients who actually leased an iPad(s) and ran tests. 

Below is information about the company:

www.cliniciangroup.com

www.mymind-lab.com/cliniciangroup

http://www.cliniciangroup.com/#!about-us/c148m

http://www.cliniciangroup.com/#!testimonials/c1n4m

Development team:

The My Mind Lab (v.3.0)™ Solutions

My Mind Lab (v.3.0)™ psychological tests are professionally developed by our team of experienced psychologists led by Dr. Ilona Jerabek, Ph.D. and technical team directed by artificial intelligence (AI) researcher Vrat Jerabek, Ph.D.  We utilize A.I. technologies for our assessments to deliver precise scoring and in depth analysis.

Each test is well researched and rigorously developed according to the APA (American Psychological Association) standards for educational and psychological testing. My Mind Lab will accurately identify and evaluate a multitude of mental health disorders in just a few minutes.

My Mind Lab (v.3.0)™ provides immediate and detailed reporting of the likelihood and severity of a variety of mental health conditions. Results are securely stored and tracked to help facilitate ongoing patient care.

My Mind Lab (v.3.0)™ Utilization

My Mind Lab has the perfect combination of powerful yet convenient in-depth analysis of mental health disorders, which allows diverse applications across a variety of patient care fields.

My Mind Lab (v.3.0)™ Accreditation

Ilona Jerabek, Ph.D., graduated from Bishop’s University with Honors in Applied Psychology and continued on to earn her doctoral degree in clinical sciences from the Medical School of Sherbrooke University.  She trained in psychiatric genetics as part of her post-doctoral fellowship at McGill University.  She is a recipient of the Governor General’s Silver Medal and numerous grants and scholarships awarded for academic and research excellence.  She also received an alumni recognition award from Bishop’s University as part of the program Top 10 After 10 (most successful graduates after 10 years).

 Dr. llonas' professional tests have been featured in a wide variety of sites and publications including Psychology Today, Discovery Health, Fox TV, and Oprah Magazine.

Preliminary Validations:

Introduction – BMHE Validation Study

Test description

BHME (MyMind-Lab) is an assessment of mental health, designed as a brief screening of common psychiatric conditions. The original test contains 16 questions (Now is 46 questions), and takes approximately 10 minutes to complete.  Each question is comprised of checkboxes, asking the test-taker to indicate whether they have experienced symptoms of a number of psychiatric disorders, within a specific period of time, with the goal to verify whether they fulfill the diagnostic criteria based on the DSM-IV and DSM-V. The scoring and report-generation algorithms are based on artificial intelligence and system-expert algorithms to approximate human reasoning.

The custom version developed for Clinician Group LLC will focus on a subset of the conditions covered by the original test. The questionnaire for this version will be modified (symptom checklists will be turned into Likert scale) and the report will be expanded to include a list of specific symptoms.

Data collection details

The assessment was released on Queendom.com, Testyourself.psychtests.com, and Psychologytoday.com for data collection in order to validate the scales. Test-takers accessed the test via a link promoted on the homepage or in the test listings. The test was offered free of charge. The subjects received a screening report when they completed the assessment and the validation questionnaire. The sample was uncontrolled; the subjects self-selected to take the assessment. Data were collected from 2010 to 2014. A total of 8,234 people took the test.

This is not some run of the mill operation. It has taken hundreds of thousands of hours to develop this program and many of our clients and reps are very pleased with what we have provided to them. 

If you need further assistance in this matter, please feel free to contact us at support@cliniciangroup.com.