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  • Report:  #1161359

Complaint Review: closeout digital

closeout digital As far as I am concerned I have been robbed and am considering calling the police. San Jose Internet

  • Reported By:
    Blake — Wenatchee Washington
  • Submitted:
    Fri, July 11, 2014
  • Updated:
    Fri, July 11, 2014

 

I bought a Nikon D7100. When I say bought what I mean is that Closeout Digital took my money for my order but I have not actually touched this mythical devise. My order was placed on June 13th 2014 with a promise of ground shipment with a 12-15 day delivery. Well the 15 days has come and went and another 14 days will have gone by on Monday July the 14th. I have e-mailed requesting and never received any tracking information (and I get that it is difficult to give accurate information when you never ship the product), I have called many times and been put on permanent ignore, the phone messaging tree has a button to push for tracking information that starts the phone message over again, and the one time I spoke with an actual person I was told I would see my camera on July 9th.  As far as I am concerned I have been robbed and am considering calling the police.

It is difficult to resolve disputes with companies that rarely answer their phones. Even the ordering process was horrible. I was told to call to verify my order and the agent tried to upsell me everything in the world and then asked me if I wanted a battery with my camera because it did not come with one. At that point I asked them not to proceed with the order because I wanted to research other camera options. By the next morning, my card had been charged.  

Do not do business with this company.

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