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  • Report:  #1491789

Complaint Review: Closet Maid

Closet Maid Sent incorrect order Orlando Florida

  • Reported By:
    Dave — Fairbanks United States
  • Submitted:
    Mon, February 17, 2020
  • Updated:
    Mon, February 17, 2020
  • Closet Maid
    13485 Veterans Way
    Orlando, Florida
    United States
  • Phone:
    800-874-0008
  • Category:

I ordered shelf braces to match an existing closet. The braces that were sent were the wrong length. I emailed the complaint line who, at first, ignored me. I sent a second email and the CSR agreed to send the correct item at no cost to me. Good service.

When the replacement braces arrived, they were the same incorrect length. I emailed the company again with a screen shot of the order and a picture of what was sent. There was no response. I still don't have the braces I ordered that cost a fair amount with shipping. Very disappointed.

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