Complaint Review: Closet World - Closet Dimensions

Looking online (unfortunately after the fact), I have found over 40 (forty) complaints about various offices of this company in the last 3 years. I wish I have done the appropriate research before acting on the spam mail advertisement.

We have ordered a custom closet in May. The first installation attempt was performed in early June. Some of the components were incorrect and the new installation was scheduled for later in June. In the mean time, we have realized that the drawer lock which was ordered was not installed. During the second installation attempt, the doors of wrong size were delivered and the workers realized that drawer rails were incorrect and reported on that, and scheduled the third installation for a few days later to repair the drawers. However, different technician was sent and they did not have the information on the rails. This technician realized a different problem with the locks and had to reschedule and also ordered cleaning and hole caps, and rescheduled the fourth appointment. In the mean time, the information on the rails was lost and the fifth appointment was scheduled. After taking the fifth half-day off, I realized that this appointment was never entered into the system. Rescheduled the sixth appointment as of now. I would like to point out apparent complete miscommunication within the technicians and managers costing lost time and frustration.

I strongly discourage you from going with this company.

Drago
Mountain View, California
U.S.A.