Closet World Designer and Office Staff I had a very bad experience with Closet World (CW). I wanted a home office that would be custom made to my needs and this was not what I ended up with. I have many complaints City of Industry California
I had a very bad experience with Closet World (CW). I wanted a home office that would be custom made to my needs and this was not what I ended up with. the following is a summary of some of the complaints that I have: 1. Designer never understood customer’s needs. 2. Office design was not designed to the customer’s needs. 3. The order was promised on a certain date and order was never placed. 4. Measurements were not taken correctly; important things like space for other drawers to open and main light switches were overlooked when creating office design.
Different pieces had to be ordered twice. 5. CW did not have the handles chosen until after 2 months later. 6. Delays by CW turned a 3 week project into a 3 month project. 7. Poor quality and very expensive; the discounts are a scam. 8. Communication with CW designer, central office and installers was very disconnected. Nobody knew what was going on. Designer is not responsible for anything once the customer’s signature dries. 9. CW charged the credit card without prior approval. 10. I missed many days of work because of all of these issues. I will not recommend Closet World to anyone ;( Very Angry Customer