Closets By Design This company did not deliver what was contracted Midvale UT
Buyer Beware!!! My experience with this company could not have been worse. The difference between a good company and a bad company is how they handle it when things go wrong. This company is a very bad one. My sales rep was amazing, but it went rapidly downhill from there.
My installer showed up with the wrong plans, and began to install the project wrong. It was uninstalled, then re-installed with the wrong components. Uninstalled again, re-installed a third time, all with the attitude of 'making it work', rather than making it right. My 2 day project, after 3 months, is finally completed, but only because I was so tired of their mistakes and not owning them that I signed off on it.
I do not have what I ordered, nor was my contract amount discounted to deduct what was not installed.
They offered no discount, and there is no billing department or manager to talk to. When you ask for this, you are sent back to your installer, who's first language is not english, and understands nothing about customer service. They are craftsman, and that is it. Internally, this company is a dumpster fire, with installers quitting left and right. I did not have two of the same people at my home at any given time.
Do not do business with these people. You will experience nothing but grief.
1 Updates & Rebuttals
Leslie
MURRAY,Utah,
United States
Pleasantly surprised
#2Author of original report
Fri, May 06, 2022
I am very pleased to report that Closets By Design has gone above and beyond to ensure my concerns have been completely addressed and rectified, and my account refunded for the products I didn't receive. Additionally, the owner promised me that internal procedures would be implemented to ensure the problems I had on my project would not happen to another customer.
There seems to be a silver lining here, which leads me to ammend my previous review. I do believe this is a good company, and feel confident that with future customers, when the perfect storm happens, they will respond promptly and appropriately. I do recommend working with Closets By Design.