Complaint Review: CLOUD REAL ESTATE

My wife and I rent a house from Cloud Real Estate, and it has been almost exactly 2 years since I moved in. From the beginning, this company has been very neglectful in maintenance repairs and very unprofessional in their dealings with me.

When I first moved in the house was dirty. I was promised that someone would clean the house, but that only happened after I called 3 or 4 times. The cleaning was not very satisfactory, and was done by a ragged individual, not an actual professional cleaning. It was literally done by a lady with paper towels and generic glass cleaner.

Everytime there has been a need for maintenance on the property, I call or go by the office and am assured someone will come by and take a look at the problem. There have been times before when they wanted to argue with me and pretend there is no problem. Well, I am not imagining the problem. One time they had the nerve to tell me they didn't have a key to the property and that I needed to have one made.

I always have to call back, and it takes several phone calls before someone finally comes. And when I do call back I am given excuses such as "Oh he didn't come yet," or "Okay, I will let the owner know."

When the owner comes, he will get halfway through a job and say he will come back at a certain time or day, and never does. I end up having to wait for another problem to arise and add it to the list of things to be done.

It took them atleast 5 months to fix a leaking sink....finally one morning the sink was literally pouring out water and by force I had to call their office. And everytime, they act like its the first time I am calling or have an attitude like I am choosing to be annoying... they put me in that position. The house is very old, and I think it is in poor condition from years of neglect.

If you let the grass get high or are one day late on rent, which I have only been late once, they are quick to leave a notice on the door, but if you need urgent attention for something they really don't take action at all.

I wish that landlords and their agents would have more class and take ownership and step up to the plate. Just as I take action to make sure my rent is there every month, half of the time early, they should take action and responsibility for their properties and provide adequate and satisfactory maintenance and atleast make an effort to follow through on their word.

Unsatisfied Tenant
Killeen, Texas
U.S.A.