Complaint Review: ClubWorld Casino Group

After depositing $500 into an account I opened at Aladdins Palace casino, one of Clubworld casinos, I played slots and got my balance up to approximately $4,300. I contacted customer service and was advised of all the security documents and fax back forms i needed to send them. They had wire express as a withdrawl option, so I went to cashier to withdrawl money. The next day when I went into account, they rejected the withdrawl. No email or any contact explaining why. I called them about this and then they said I could withdrawl thru ACH. They also told me they approved all the forms and told me to send bank details for ACH.

I sent this information and then the next day was told they no longer have this method and the only way to withdrawl was from Ewalletexpress. I told them I had a problem with this company from 2 years ago and wanted to know alternate methods of receiving my money (I'm from United States). They said they had no other way.

The next day, I received an email from their manager stating that they closed my account, would not pay the winnings and kept my $500 deposit. They stated that I had a negative history with ewalletexpress from a few years ago. This situation had nothing to do with Clubworld. In fact clubworld was always paid by me in the past thru a checking account. I have proof of this as well. This business justs arbitrarily decides who they want to pay and just close your account if they don't. I told them repeatedly to contact me at home and they use the excuse "they are in a different time zone". I am now in the process of filing a formal complaint with the gambling commission/GovUK to notify them of the unethical practices of this licensed group.

Dgk
wayne, Pennsylvania
U.S.A.