Club WPT Their online gambling program that doesn't cost you a dime playing poker does. It encourages buying additional chips and then cheats you out of those chips. Los Angeles California
Signed up for Clup WPT where on TV they calim you "Never spend a dime playing poker ever"
Once signed up they inform you to really get any benefit or chances at winning prizes you must be a VIP Member which does cost much more than a dime. Still seems reasonable until you realize that you have to spend more to get the level of chips needed to find any real players. Ok I'm getting sucked in and I am willing to spend a little for entertainment and good competition. But then on 2 seperated occasions had the unfortunate experience of signing up for no holdem tournaments and not being invited to the table and losing my buy-in. Went to their on-line Chat to complain and got no help. So I have called to have my membership canceled which they say they have done. Will be checking CC to make sure. The following is the transcript of the chat conversation with their "charming" support staff:
Please wait for a site operator to respond.
You are now chatting with 'Kavya'
Your Issue ID for this chat is LTK12214055174737X
Kavya: How may I help you?
Mike: I have lost 200,000 in chips
Kavya: I am sorry to hear that.
Mike: Because it never signed me into the tournaments
Kavya: For Security reasons, May I confirm your complete name please.
Mike: Mike Garber
Kavya: Thank you.
Kavya: Let me check , kindly hold on for a moment.
Mike: mgarber is my handle
Kavya: Ok
Mike: The second 100,000 was just about 15 minutes ago
Kavya: Ok
Kavya: I am checking
Kavya: Thank you for waiting.
Kavya: I have checked the game logs
Kavya: You have unregistered from the 100,000 SNG's
Kavya: So points are credited back to your account
Kavya: Currently balance in your account is 636225
Mike: On the one I unregistered from that is correct
Mike: But twice I did not unregister and was not credited
Kavya: You have unregistered 3 times
Kavya: Currently balance in your account is 636225
Kavya: You have unregistered 3 times
Mike: Which is 200,000 less than it should be
Mike: The first time this happened was last week
Mike: I registered and was not invited to the table until I was already down to under 300 chips
Mike: Right now I should be registered in a tournament because I did not unregister from a 6 hand 100000 byin but did have the chips subtracted with no
invite to the table
Kavya: I am sorry but the points are correct . If you wish to verify I may send you a copy of game transactions
Mike: Your program is buggy and is lousing members chips
Mike: losing
Kavya: I am sorry we do not have any problems as such
Mike: When a client says you have problems you should listen
Mike: I am a programer and you do have problems
Mike: Especially when people have low bandwidth conections
Kavya: I have checked your account points are correct
Kavya: If you wish to verify I may send you a copy of game transactions
Mike: No refresh capability is a major progam deficite
Kavya: Is there anything else would you like to know?
Mike: You can send me a copy and you will find 2 games where I was sitting out
the whole game or almost the whole game because I was never invited to the table
Mike: Clients who make claims should have those claims honored unless they are doing it repeatedly
Kavya: I apologize for the inconvenience caused. If this happens next time I
request you to log out and log back in immediately and our software will
Kavya: take you to your tables automatically.
Kavya: I am sorry but we will not be able to add any Play chips
Mike: I tried that the first time but by then had almost no chips left
Mike: And you just admitted you do have a problem
Mike: That the solution is logging out and logging back in
Mike: That is a bug
Kavya: If your not connected you have to logout and relogion
Kavya: If there is a problem SNG will be cancelled
Kavya: All players will be effected
Mike: Will post this conversation on the sites that are set up to complain about your lack of positive response.
Kavya: I am sorry to hear that as I said we will not be able to add any Play chips
Mike: You need to inform somebody in marketing that your type of negative response will have a negative effect on your service
Kavya: Ok
Mike: Not at all what your guys on the poker tournaments say when they say will not cost you anything ever
Mike: just cost me $2
Mike: And would cost you nothing to keep a happy costomer
Kavya: I apologize for the inconvenience caused.
Mike: An apology is not suficient. Will go back to Zynga
Kavya: I am sorry to hear that
Kavya: Is there anything else would you like to know?
Mike: The ripoff report on you guys is interesting
Kavya: oK
Mike: MY CONCLUSION: THEY ARE NOTHING BUT AN OTHER FORM OF THE SAME CROOCKED AND RIGGED POKER SITES! DON'T EVER GIVE THEM YOUR CREDIT CARD NUMBER OR YOU WILL BE SORRY, VERY SORRY! SHAME ON YOU MIKE SEXTON TO PROMOTE CHEATERS AND THIEVES!
Kavya: I am sorry to hear that