Complaint Review: Club Wyndham Discovery

Please understand that we were asked to see and stay at the Wyndham Grand Resort at Bonnet Creek, after booking a regular stay at our much loved Wyndham Hotel.  The reservationist asked if we would like to stay at the Wyndham Grand Resort at Bonnet Creek some time and see the vacation property, and that we had a year to book the stay.  She also said that we would take a guided mandatory tour, but in return, we would get $150 back for our time.

WELLwe booked the hotel and stayed over a weekend to celebrate our daughters birthday.  Our tour date was set for Fathers Day, but we went anyway.  After the so-called 2 hour tour, that took 3 and a hours and an unprofessional T.O., named Christian, we tried to leave.  But then we were sent to a room where we were offered a vacation/hotel point package.  This seemed attractive to our travel needs so we booked and signed for it, because we, before this, liked Wyndham Hotels.  We were told that we could immediately start booking the vacation, but after reading the fine print, this is not true.  But rather after $900 was into the account.  Also, we were told it would be deducted out of our back as a monthly fee, but again they sneakily added a finance rate etc. They also said we can do 2 night stays, but the contract says 3-4! We were also told that additional points could be purchased at 1 penny per point, but its $10.00 per 1,000 points!!  Then they said we could send family members to the hotel at no additional cost, but the contract says its $150.00 to do so! The representative looked us in the eyes and said that we could start booking stays ASAP and that the total cost was $1,295.  Since the process was taking so long, and we had our kids, I believe that we were taken advantage of.  They knew my husband was tired, hungry, and most importantly was interested at the time- because the manager yessed him to no end.  There was NEVER a mention of financing at all!  We spent a total of 5 hours there and it ruined our kids day.

We are Wyndham reward members and we are terribly saddened by such a shiesty transaction. We will be taking our business elsewhere, and have already cancelled our 2 visits that we were due to stay at a Wyndham.  It is a shame that the organization could care less about steadfast customers and can do such improper business to a family, just to make a dollar.  We tried to contact the sales rep for this package, and we were given a WRONG #!  So, we are canceling, and this letter is to inform such as well as to state our refund to be sent.