ClubMac.com Horrid customer Service, No follow up, NO Shipping Info, Deceptive advertising Irvine California
I ordered a 55" widescreen TV on Dec 30, and the web site because they said next day FEDEX shipping. I didn't get anything on the 31th. I called the second, order HAD NOT SHIPPED, only ship by truck. Why no disclaimer on web site. Customer Dis-service had little or no actual info to provide, and it was implied that they want you to call to find out whats happening. The web site doesn't provide you with accurate data. It's now the 9th of January, STILL NO TV, or even a call from CLUBMAC or a shipper. They are really slackers and seem to be dull witted and not interested in HELPING A CUSTOMER. VERY FAST TO CALL ABOUT CREDIT CARD INFO HOWEVER.
It's deceptive to tell customers that you WILL SHIP next day when you don't. Info should have been provided at order time, or as disclaimer under items to be shipped by truck. Customer service rep should have provided the info, but had to be specifically ASKED. Buyer BEWARE. I could have bought same TV at Circuit City for about same money AND HAD IT NOW, but they seem too slow to follow up, and it points to lousy training of employees, and possibly a corporate culture that is slack, and apithetic.
Mark
Sterling, Virginia
U.S.A.
2 Updates & Rebuttals
Mark
Sterling,Virginia,
U.S.A.
FEDEX SHIPPING
#3Consumer Comment
Sun, January 09, 2005
According to ClubMac, they USED TO SHIP THEM FEDEX, but had too many damage claims, so they switched to only ground, so obviously you haven't done YOUR homework. They failed to mention this fact in their website. Circuit City wants even MORE BUCKS for it than CM does - even AFTER ADDING IN SHIPPING.
Josh
Rolla,Missouri,
U.S.A.
Next Day Fedex? 55" TV?
#3Consumer Suggestion
Sun, January 09, 2005
You thought you could ship a 55" TV by air? How exactly do you propose to do that? Isn't it kind of obvious that you can't fit a large-screen TV into a Fedex-size box? The only way something like that can be shipped is on a crate in a truck. If you weren't such a cheapskate and didn't try to save a couple of bucks off the circuit city price, it would not have been a problem, would it?