Complaint Review: CMS Consolidated Media Services

I was contacted by CMS and thought that I was receiving an excellent deal for magazine subscribtions. Unfortunately, it wasn't a deal - it was around $800 total, which I have paid through credit card payments. I was able to change my subscribtions to magazines that I MIGHT look at.

However, I called to change my name to my married name - this was in July and instead of changing my name, I was issued a "renewal" subscription @ $400 - a 2 year renewal for magazines that I already had a 3-4 year subscription on.

Not only could I not cancel this or the first subscription - I am recieving duplicate magazines, one in my maiden name and one in my married name.

I have been unable to get the accounts combined, or the new magazines changed...in effect I have spent $1200 for a 3 year subscription that ended up being duplicate magazines every month!

Angie
Johnson City, Tennessee
U.S.A.