Complaint Review: CNAC JD Byrider

I was finally able to get a lease through a reputable finance company and was going to suprise my wife. When I called and told her we were going to pick up our brand new car, she informed me that she had just made a payment over the phone a couple of hours ago.

I thought, "no problem", I will just give them a call and ask them to reverse the charges, problem solved. So I thought. I told the rep that I was currently in the middle of leasing a new car and my wife had mistakenly made a payment earlier. As soon as I mentioned that I would like to have them return my money, the representative I was speaking with got all defensive and informed me that he could not reverse the charges.

I asked why, and he informed me that a payment was due that day and it did not matter that the car was being paid off by the dealership I was leasing from, and just flat out refused to discuss it any further.

I feel that I should get my money back, simply because the car was being paid off by the dealer, so there is actually nothing to be paying on.

Michael
Indianapolis, Indiana
U.S.A.