Complaint Review: Coaching Institute

I have tried obtaining a refund of $2,756 for failure to deliver on what was purchased as well as misrepresentation of what was being purchased.
What I thought I was getting for my $2,756 was:

1. Promoter Online Lead Generation System (paid for one year, not free for one month)

2.One Touch Marketing Personal Coaching Program specifically geared toward the technology issues I asked the seminar presenter about. Specifically a way to coordinate all of my existing databases and truly create a one-touch marketing system. I was told after the seminar leader consulted with someone at the back of the room that this would be possible.

3.Letter marketing system (to be used with Top Producer which I told them I have, don't use and would be discontinuing.)

What I actually received was four weeks of coaching --two weeks of getting to know me with no reference to all of the forms I had completed and sent in, followed by two weeks of coaching which focused on how to generate business by working for-sale-by-owner properties. The second week was a repeat of the first which indicated to me that the first week wasn't notated in such a way that the coach was aware of what we'd already covered.

On the fifth week (9/10), I received a call from my coach telling me that he didn't think he was the right coach for me and that I should call customer service and request to be transferred to a Craig Breuner. I spoke Suzanne who then transferred me to Laura. There was to be a call back to set up this new coaching relationship. Eight weeks passed with no calls from Coaching Insitute. I instituted requests through my credit card company to get a refund. I also consulted an attorney who did write them a letter. That did generate a call to schedule a coaching appointment with no reference to my requests for a refund. When I mentioned it, they said they would get back to me but didn't. The last communication I received was in response to the attorney letter from their customer service department. They sent a rebuttal which put all of the responsibility on me with an offer to continue the coaching and no acknowledgement of their role in discontinuing the coaching calls on their end.

I am most dissatisfied with the services provided, the lack of follow through, and, what I believe to be a misrepresentation of what I was purchasing. Had I known it was only coaching, and the level of coaching to be provided, I would never have signed the contract. I have been coached by some of the best in the industry and was really looking for technical support.

Robyn
Sacramento, California
U.S.A.