Complaint Review: Coal Glow

I ordered a trial product on Jan 28, 2017 for $10.  Received the product on Feb 12, 2017.  The shipment did not include any information that there was a 14 day trial period, and if I didn't call within the trial period I would be charged for full price of product.

I saw on my February credit statement that I was charged full price $200 on Feb 13. 

I called Coal Glow on March 1. They cancelled all future shipments, but was told since I called 1 day past the 30 day guarantee period, (which was not mentioned anywhere with the product shipment)  there was nothing they could do.

I was told the trial and guarantee period starts the day the order is placed, not the day the order ships.

The only person I could speak with was a superviser, and they would not transfer me to anyone higher. I was told managers do not take calls.

Coal Glow said if I wanted a future shipment, they would offer a 50% discount but they couldn't do anything about the $200 charge.