Complaint Review: Coastal Cottage Cabinet Refinishing

We contracted with this company and paid a deposit of $2,600.00 and let then remove all of our kitchen cabinet doors for refinishing in their shop. They were supposed to return the painted doors and paint our base cabinets  No show and no call. When I contacted them they gave me excuses and said they would reschedule.

They never called or returned my calls. We continued to call and finally reached a woman by the name of Rachel.  I asked to speak to the owner Kristi Thompson, and Rachel replied she was in a meeting with Kristi and they were reviewing their schedule, and she would call us back to give us the date they would come to paint our kitchen cabinet bases. 

However, Rachel did not call back. After multiple calls and text messages to the owner(Kristi Thompson) she did reply stating that our cabinet doors were in production.  I asked her to send me a picture and she assured me that she would.  However, she did not! 

Once again called the office and Rachel then informed me, that our doors were NOT in production and that Kristi Thompson/Coastal Cottage had gone out of business.  I then asked for my doors and deposit to be returned and stated I would be there on 12/3 which she agreed to. On 12/3 drove to their shop and picked up my doors and drawer.

I asked to speak to Kristi Thompson the owner and was told by her employee that she was out on the road selling and making house calls.I have tried numerous timesto get ahold of the owner for my refund with no success.  Along the way I also checked their BBB report to find a pattern of compaints, and they have since suspended their accreditation. Kristi Thompson is still holding on to my $2,600.00 deposit