Complaint Review: Cobra electronics

 Dear Aron, I do understand your frustrations, but by disconnecting the device once it was in the download mode, did mess it up. I will forward this email over to management as well. Kind regards, Christine Cobra Customer Support Team Case #: 00156297 Internal ID: 500i000000ngViz Subject Re: Subject Re: Subject Cobra.com Contact/Support Form Submission #53068 [ ] ref:500i000000ngViz ---------------Original Message--------------- FROM: Aron [aronflanagan@yahoo.com] SENT: 9/28/2016 TO: customerservice@cobra.com [customerservice@cobra.com] CC: SUBJECT: Re: Subject Re: Subject Cobra.com Contact/Support Form Submission #53068 [ ] really ? it won't do anything ? so your saying i messed it up ? i'm turning this over to the BBB . you suck ! your merchandise is junk , and you blane it on me! it didn't say anything about messing up my gps if if i unplugged it , it statec it would take a couple hours to update, who has that kind of time? i will also request a investigation into your business practices through or DUNS # . "my fault" better forward this to your supervisor ??? not happy with COBRA at all!! just watch what i can do , my fault !!!!! Thank you Aron Flanagan > On Sep 28, 2016, at 5:29 PM, "customerservice@cobra.com" <customerservice@cobra.com> wrote: > > Dear Aron, > > Did you do the link that I sent you and try the download again. Again, if you interrupted the download because you didn't have time to wait, that is what caused the problem that you are having. > > > > Kind regards, > Christine > Cobra Customer Support Team > > Case #: 00156297 > Internal ID: 500i000000ngViz > > Subject Re: Subject Cobra.com Contact/Support Form Submission #53068 (Case: 500i000000ngViz ) [ ] > ref:500i000000ngViz > > > ---------------Original Message--------------- > FROM: Aron [aronflanagan@yahoo.com] > SENT: 9/28/2016 > TO: customerservice@cobra.com [customerservice@cobra.com] > CC: > SUBJECT: Re: Subject Cobra.com Contact/Support Form Submission #53068 (Case: 500i000000ngViz ) [ ] > > screen is white , will not respond . just terrible ! it's junk . > i redid the download , said download was complete but be very came back on !! > > Thank you > Aron > Flanagan > > > On Sep 28, 2016, at 3:26 PM, "customerservice@cobra.com" <customerservice@cobra.com> wrote: > > > > Dear Aron, > > > > If you interrupted the download, you will need to try this link. If this doesn't work, you will need to order the SD card with the update on it. The cost of the card is $12. > > > > 1. If your navigation unit is connected to the computer, then unplug the USB cable. > > > > 2. Download and run this utility: https://downloads.cobra.com/clearHomeBase.zip > > > > > > The utility will clear the HomeBase data folder in your computer. After running the utility, then connect your navigation unit to the computer and update the map/software again to correct the error. > > > > > > > > > > > > > > > > > > Kind regards, > > Christine > > Cobra Customer Support Team > > > > Case #: 00156297 > > > > Subject Cobra.com Contact/Support Form Submission #53068 > > > > > > SUBJECT: Cobra.com Contact/Support Form Submission #5306 > > > > Reason for Contact: GPS Mobile Navigation > > I down loaded the cobra home base to updated my device,states2 hours , I cancelled the update now it wont do anything?? it ha been very reliable up until this point. I am active on home base now trying to update again to see if it will work. > > im very upset , I need this for my job . could cause me to have a accident! >