Coby USA Coby Electronics Corp. Poor Service, Defective Products, Keeping Warranty Items and not returning them Lake Success New York
I purchased a Coby Tablet for my husband in December 2012. In June 2013 the tablet displayed a white screen, so I called the Coby USA Consumer Service hotline. The tablet is under warranty. Coby USA Consumer Service Rep. Paul Roehl emailed me information on where to send the tablet (Coby Returns, 989 E. 233rd Street, Carson, CA 90745) for repiars / replacement. The instructions also stated that I needed to send a $15.00 money order to cover the cost of shipping the tablet back to me once repaired. At 3 weeks, I called the Consumer Service number (877-302-2629) that I had initially called to get an update on the repairs. I was told the order had been processed and due to being shut down for inventory, no orders had been shipped out and they were hopeful to resume shipments the following week (July 15, 2013). It was at this time I was told it would take 4-6 weeks for repairs / replacements to be processed. At 6 weeks, I called back to the same Consumer Service number and the options had changed. You can no longer reach a live person and the recording refers you to the website, www.cobyusa.com. I then emailed back Paul Roehl, the Consumer Services Rep I spoke with when I first encounterd the warranty issue with the tablet, he emailed me back and also referred me to the website. It appeared as if he did not even read my email as he did not respond to any of the questions I had nor did he refer me to the proper person / department as I requested. To date (8/20/13), it has been 8 weeks and I still have not been able to reach a live person and have not received the tablet back. I researched other phone numbers in the company in hopes of reaching a live person that could help me. I called the Corporate Headquarters in New York (800-688-2629) and dialed the operator of the company. You cannot leave a message as the mailbox is full. I decided to look up the CEO of the company and call him, a Mr. Young Lee. I was able to leave a message on his voice mail, however at this time, the message has gone unanswered and the call is unreturned. I checked to see if the money order had been cashed and as of 8/20/2013, the money order has not yet been cashed.