Complaint Review: Coconut Malorie

We stayed in the hotel condo for a week and was double charged. When I confronted the manager ( as I noticed it as we were still there) he apoligized and stated he would refund the money. When he "tried" to refund it, he actually charged us a 3rd time. He stated that he didnt know how to use the machine. At this point I was very upset that our card would have 3 holds put on money that had been earmarked for this vacation. There was "nothing he could do" to refund the money any sooner so he offered us a certificate for a free 2 night stay.                                                                                   Everytime we called to use it he would say they were booked ( even though the website would show room openings). I tried for some time to redeem it unsuccessfully ( everytime we would stay in Ocean City, which is a 4 hour drive from our home). We continued to stay in other hotels without incident.   The last time when I tried to use the certificate I was told that the manager was fired and they were not honoring any certificates that he gave (as he gave out alot). I told them this was not my problem. The certificate was offered as compensation for their screw up. Was told too bad, they will not honor it. Its a lovely piece of cardboard that they offer since thats all its worth. They should honor the free stay as promised.  DO NOT STAY< RIP OFF REPORT!!