Complaint Review: Cold Heat Soldering Iron

Cold Heat used my credit card information to generate a second order, with out my acknowledgment. I only became aware of this order after checking my account on-line.

They could not, and would not confirm how the order was placed. I was instructed to return the order after I received it. I was also told that there was a 7-10 day waiting period after they received the order, to credit my account.

On the 10th day, I was instructed that it takes 4-6 weeks to credit an account after the returned order is received.

If they do this to enough people, the interest that could be made is substantial. They will have had my money for 3 months.

If I had placed the order, I would take my lumps, and move on.

But I never placed the second order.

Dan
Grass Valley, California
U.S.A.