Coleman Furniture Renegade Furniture Scam of furniture and will not allow me to cancel my order Cedarhurst New York
We were looking for an outdoor sectional. We found what we had been looking for on Coleman Furniture’s site. I placed an order June 24, 2020.
Received my confirmation email stating it’d be 7-8wks for delivery. I thought “ok fine! We are living in Covid, and they are located in New York.” Twelve days later (7/6/20) I get an update email stating 3-4 weeks for delivery. Getting closer!! Three days later (7/9/20) I get an update email with a manufacturer’s ship date of July 19, 2020. Eight days later (7/17/20) I get an update email stating 3-4 weeks until delivery, only now the manufacturer’s ship date was removed.
On Aug 9, 2020, I realize that I haven’t had any updates and emailed for an update. The response was that it was EXPECTED to ship this week, and I asked to cancel my order. The next morning (8/10/20) I get yet another update email stating 3-4 weeks and NO MANUFACTURER SHIP DATE!
I submit another request to cancel my order. They tell me that (suddenly and miraculously) it is scheduled to leave the manufacturer TODAY! I ask to still cancel my order. They tell me they will contact the manufacturer to see if a cancel is possible. I contact Coleman a few more times requesting to cancel my order. They tell me they don’t want to because they don’t want to charge me a 15% cancellation fee if the order has already shipped “which they suspect it has.” I, AGAIN, request to cancel my order and state that I understand there is a fee.
Three days later and my order is still not cancelled. I continue to go back and forth, and they continue to insist that the order is already ticketed to ship and cancelling would now cost round trip reimbursement AND 15% fee. I told them I wanted proof that the order is being prepared to ship, and they cannot provide me with that information.