Coleman Taylor Transmission Did Not Honor 2yr Warranty Memphis Tennessee
My vehicle was taken to Coleman Taylor for transmission repair in 2013. They agreed to rebuild my transmission for 1350$, with a 2yr/24k mile warranty. It's been approximately 1.5 years since the initial repair. This summer my transmission slipped again, when taken back to this service shop; they did a diagnosis and found that the transmission is indeed the issue again this time....but will not honor the warranty given because I didnt return to "them" in 1year to have my transmission re-serviced. They offered to re-build the "Re-built" transmission for an additional 1350$ (but get this) for a 90day warranty, or 1800$ for another year warranty. I advise anyone that needs transmission repairs to stay CLEAR of Coleman Taylor, because they are dishonest, and they are not thorough.
1 Updates & Rebuttals
NICK
Collierville,Tennessee,
USA
We have never worked this guys car. A warranty is legal binding coontract.
#2REBUTTAL Owner of company
Wed, August 30, 2017
This story doesnt add up period. We are the most liberal company you will find on a warranty issue. Nor do we require a service to validate the warranty. Clearly mistaken identity , a competitor trying to tarnish our reputation or simply rhe customer isn't providing all,the facts or the Truth. Please feel free to call our Corporate office 901 525 6819