Print the value of index0
College of Southern Nevada (CSN) Dr. Bradley W. Gruner Institution purposely derailed students from achieving an education Las Vegas, Nevada
Dear Dr. Gruner,Please be advised, this message is to notify you and your colleagues of your educational violations and illegal procedures at CSN. It's been over a week since B.M. last contacted you about her 'academic suspension' and going on 3 weeks since you last said you would help resolve her situation. You system appears to be structured in a way that scams students out of money and an educational experience due to a trend of incompetence. Examples of these unethical practices include but are not limited to prohibiting students from receiving federal financial aid and violating standard educational policies that hinders a students right to an education. These violations are systematically set up by your institution and carried out by your staff to purposely halt and derail students from getting the support they need to complete an education. According to your correspondence with me regarding my poem you said "I welcome input from students and am willing to do what I can to help. To do this, I need to know what the problem is and who it is affecting. If you choose toprovide this information, we can move forward." At which point I put you in contact with B. M. who explained her situation to you in great length. Of which you responded by saying "let me apologize for your very complex and frustrating interactions with our offices." "I've asked key personnel to look into your situation for me and expect to hear back from them soon. Also I've decided to use your very detailed account of your experiences toward our efforts to improve customer service and efficiency for the Spring Semester." To say the least, I expected more from the intern dean of student services than little to no help regarding this situation. How can you improve your flawed system for the Spring Semester when you have failed to address 1 students concerns in 3 weeks? Your institution purposely derailed B.M. from achieving an education due to employee training errors and denying her right to financial aid. At which point your institution took B.M. money and as of yet are unwilling to give a full refund. It appears that you and your staff hide behind excuses to try and cover up a massive employee incompetence problem that hinders students from an education. Your staff's actions have caused B.M. time, money, emotional distress and has left a bad taste of Nevada's higher learning institutions that show a trend of discrimination procedures. Because you have failed to act or are unwilling to act, you leave me no choice but to take action against your institution. As said before I am an observer trying to educate the educator on how to operate an educational institution properly. Because let's not forget education is a right not a privilege. You can't continue to hinder a students education because of employee incompetence. You can't deny a student financial aid because of human errors. You can't take students money and then refuse a refund when your staff has given out nothing but false information. You leave me no choice but to expose your institution for using unethical procedures. I only hope that you show more interest in dealing with this situation than you have over the past 3 weeks. This is a serious situation that raises many concerns about your staffs ability to handle simple educational operations as well as your institution for failing to meet obligations to your students under state and federal laws.
1 Updates & Rebuttals
Mechele Smith
Las Vegas,Nevada,
I thought I was alone
#2Consumer Comment
Sun, August 18, 2013
I am similarly going through something like this with financial aid. I have returned to school after many years. I was granted aid and even loans. I attended Summer semester and received an A and B for grades. I was told thru email prior to the summer starting that I was on warning for my gpa. Well I had a 2.1 after the grades came in . I called the aid office numerous of times just to make sure my aid was ready to go and to make sure my grades came in . I even worked pretty close to several people there. One week before school is starting I was told that I was being suspended for my pace? My pace? No one ever told me about that after the millions of times I called and was told everything was ok . One person caught this just now and the other twenty people In eight weeks didnt see this? Being very upset I called Everyone. No one cares , saying its not their dept to just wait and see what happens. That was from the so called counselor . I finally ended up calling the dept that runs financial aid and asked to talk to the Head that runs it. She told me for two days he wasn't in and I had to keep calling. The last answer I got from his assistant was "why do you keep calling everyone" I was shocked and told her because I need answers to why I wasn't told until the last minute that I would be suspended . She almost delighted in telling me that yes I was like a hundred other students. She was also gracious Enough to say I would be the first to be suspended. Prob cause she was tired of me calling. When I asked her why she had not let me talk to the doctor she asked me did I expect for him to just fix it for Me?? How dare me to possibly think of getting help huh. I was thinking . To make a long story short . I'm left to scrape up money for Fall that I don't have because of bad info given to me a couple dozen times.At this point I really wish I knew where to turn now. I was totally strung along . Btw I could have even taken loans out in the Sunmer when I had a chance but ohhh no the reps said no need beacuse my Fall aid was there. So where does this leave me?? Out by myself ! Csn Staff and Depts could care less about me getting aid , and being misinformed for months . Try it give em a call similar to mine and prepare to be shocked. If anyone can help me please email I'm still upset . (((ROR redacted)))