Collision Masters ripoff Bad customer service deceptive practices Haltom City Texas
Collision Master does auto body work. They are nice to you until you sign the contract and leave your car and then they are rude and indifferent. This includes the worst offender Mike Leblanc who is the general manager. They will tell you that they can start on your car right away because they don't want to run the risk that you won't come back. They lie about this time frame knowing that they are backed up probably can not finish the job on time. People find out after thei 30 day free rental with their insurance policy is about to run out and they are not going to have transportation. Then when you star calling trying to find out what the status of the repair work is they will not return the phone call, they say they are not in, or if you do get them they are extremely rude and indifferent. Once your car is on their lot you will have to pay them storage and other fees to retreive your vehicle.
Reputable collision repair comapnies such as Service King will schedule an appointment for when they know they start working on your car.
They falsely advertise free rent cars. They don not really have a loaner car and the rent cars are not free, they are based on what the insurance policy allows. They advertise these things to get people in the door.
In addition, they advertise on their door that they accept credit cards. However, they charge you the 2 or 3 percent fee if you pay with a card. This is not on thei advertising. The auto body workers are mostly illegal aliens, undocumented workers. This company does not require any verification or ID s on any workers at their three locations.
This place is the dirtiest filthiest business I have ever been in. They take no pride in the appearance of this business. They have the worst attitude towards customers I have ever witnessed. This attitude stars with the General Manager, Mike Leblanc. This business violates local code enforcement law, US Immigration laws, and IRS laws.
Do not take your vehicle to Collision Masters. They have three locations 5500 Watauga Rd in Haltom City, 1600 SW Wilshire in Burleson Tx. and a location in Dallas. The Burleson location is moving to Crowley Rd in the near future.
Customer
Fort Worth, Texas
U.S.A.
8 Updates & Rebuttals
Pistol Pete
Irving,Texas,
United States of America
BAD BUSINESS!!!
#9Consumer Comment
Tue, December 08, 2009
I have read above and it seems to me that there has been quite a bit of complaints. The above statements are from un professional business owner/manager going back in forth it seems. I have even checked with the better business bureau and they were a D-. I really wish I would have checked into them before I dropped off my Lexus! They promised me that it would be done by a week for some side collision damage. I stopped in the day my car was supposed to be done. It never was touched!! I was out on rent car money from the ins. company!! Asked about the free loaner car after I exchanged some harsh words with the manager (squirelly looking fellow.) Anyways to make a long story short it took more than a month finally got my car back and was out an arm and a leg... Nothing I can do but report to BBB. Thanks Collision Masters for a waste of money, time and lies!!!!!!!!!!!!!!! UNREPUTABLE NO APOLOGY FROM OWNER!! JUST LAUGHED IN MY FACE!! NEVER HAVE BEEN SOO IRRITATED AND DISRESPECTED!!!! DO NOT USE THESE GUYS!! SCAM ARTIST AND FINE REDNECK TRASH AT THAT!!! A friend of mine works for the Star Telegram can't wait until he writes his review!! :)
Pistol Pete
Irving,Texas,
United States of America
BAD BUSINESS!!!
#9Consumer Comment
Tue, December 08, 2009
I have read above and it seems to me that there has been quite a bit of complaints. The above statements are from un professional business owner/manager going back in forth it seems. I have even checked with the better business bureau and they were a D-. I really wish I would have checked into them before I dropped off my Lexus! They promised me that it would be done by a week for some side collision damage. I stopped in the day my car was supposed to be done. It never was touched!! I was out on rent car money from the ins. company!! Asked about the free loaner car after I exchanged some harsh words with the manager (squirelly looking fellow.) Anyways to make a long story short it took more than a month finally got my car back and was out an arm and a leg... Nothing I can do but report to BBB. Thanks Collision Masters for a waste of money, time and lies!!!!!!!!!!!!!!! UNREPUTABLE NO APOLOGY FROM OWNER!! JUST LAUGHED IN MY FACE!! NEVER HAVE BEEN SOO IRRITATED AND DISRESPECTED!!!! DO NOT USE THESE GUYS!! SCAM ARTIST AND FINE REDNECK TRASH AT THAT!!! A friend of mine works for the Star Telegram can't wait until he writes his review!! :)
Rj
North Richland Hills,Texas,
U.S.A.
Sounds like both rebutals are from Ex-Employees
#9Consumer Comment
Sat, April 12, 2008
If I was a betting man and sometimes I am. I would say that both rebutals are from current or EX-EMPLOYEES. Since we have that cleared up, we know what Collision Masters does and what kind of business practices they employ. Its not a secret, their track record speaks for itself. Ask any former customer,vendor,current or ex-employee about the tactics used by this company. ALL I HAVE TO SAY IS BUYER BEWARE AND YOU GET WHAT YOU PAY FOR.
Melissa
Richardson,Texas,
U.S.A.
I agree....
#9Consumer Comment
Wed, February 27, 2008
I agree with the previous answer, you are probably an ex-employee. You know a lot about the internal issues of this company, things that the general public wouldn't know.
However, let's suppose that you are an actual customer. If I were taking my car to a repair shop, I would not leave it somewhere that is, as you described, "the dirtiest filthiest business I have ever been in." If you have an issue with the appearance, you shouldn't have left your car. I am from south Ft. Worth and I know there are a lot of service places other than Collision Masters in Haltom City. They are a dime a dozen in that area.
As far as "they advertise on their door that they accept credit cards. However, they charge you the 2 or 3 percent fee if you pay with a card", that is not a rip off unless they fail to disclose this to you before charging your card. If you are unhappy with the fee, go to the bank and get cash out.
Michael
North Richland Hills,Texas,
U.S.A.
EX-Employee?
#9Consumer Comment
Wed, February 27, 2008
After reading the above posting. I can only think that you are a disgruntled ex-employee of the listed company. I have used alot of bodyshops before in the past Collision Masters one of them and find them to be on par with others. Things in the above claim point to ex-employee for example you know all locations even possible new locations, you know the general manager, you know the immigration status of their workers, you claim to know how the company hires employees, you seem to know exactly how business is conducted there from credit card fees to phone matters to repair times to even how a loaner car is handled. You even go as far as claiming they violate IRS laws.
Typical customers who have a problem with a business say how they were treated what kind of car they have, how long their car was there, what kind of repair work was done on their car, who their company contacts are, how many times they called. I dont see your complaint as a consumer at all. I am a business owner myself and have seen this more than my fair share. I used this shop to repair my Mustang with no issues to speak of everything was handled the was every other shop ive ever been to handles repairs. Just some thought for those considering using this persons compaint againt this business.
MB
Keller TX
Michael
North Richland Hills,Texas,
U.S.A.
EX-Employee?
#9Consumer Comment
Wed, February 27, 2008
After reading the above posting. I can only think that you are a disgruntled ex-employee of the listed company. I have used alot of bodyshops before in the past Collision Masters one of them and find them to be on par with others. Things in the above claim point to ex-employee for example you know all locations even possible new locations, you know the general manager, you know the immigration status of their workers, you claim to know how the company hires employees, you seem to know exactly how business is conducted there from credit card fees to phone matters to repair times to even how a loaner car is handled. You even go as far as claiming they violate IRS laws.
Typical customers who have a problem with a business say how they were treated what kind of car they have, how long their car was there, what kind of repair work was done on their car, who their company contacts are, how many times they called. I dont see your complaint as a consumer at all. I am a business owner myself and have seen this more than my fair share. I used this shop to repair my Mustang with no issues to speak of everything was handled the was every other shop ive ever been to handles repairs. Just some thought for those considering using this persons compaint againt this business.
MB
Keller TX
Michael
North Richland Hills,Texas,
U.S.A.
EX-Employee?
#9Consumer Comment
Wed, February 27, 2008
After reading the above posting. I can only think that you are a disgruntled ex-employee of the listed company. I have used alot of bodyshops before in the past Collision Masters one of them and find them to be on par with others. Things in the above claim point to ex-employee for example you know all locations even possible new locations, you know the general manager, you know the immigration status of their workers, you claim to know how the company hires employees, you seem to know exactly how business is conducted there from credit card fees to phone matters to repair times to even how a loaner car is handled. You even go as far as claiming they violate IRS laws.
Typical customers who have a problem with a business say how they were treated what kind of car they have, how long their car was there, what kind of repair work was done on their car, who their company contacts are, how many times they called. I dont see your complaint as a consumer at all. I am a business owner myself and have seen this more than my fair share. I used this shop to repair my Mustang with no issues to speak of everything was handled the was every other shop ive ever been to handles repairs. Just some thought for those considering using this persons compaint againt this business.
MB
Keller TX
Michael
North Richland Hills,Texas,
U.S.A.
EX-Employee?
#9Consumer Comment
Wed, February 27, 2008
After reading the above posting. I can only think that you are a disgruntled ex-employee of the listed company. I have used alot of bodyshops before in the past Collision Masters one of them and find them to be on par with others. Things in the above claim point to ex-employee for example you know all locations even possible new locations, you know the general manager, you know the immigration status of their workers, you claim to know how the company hires employees, you seem to know exactly how business is conducted there from credit card fees to phone matters to repair times to even how a loaner car is handled. You even go as far as claiming they violate IRS laws.
Typical customers who have a problem with a business say how they were treated what kind of car they have, how long their car was there, what kind of repair work was done on their car, who their company contacts are, how many times they called. I dont see your complaint as a consumer at all. I am a business owner myself and have seen this more than my fair share. I used this shop to repair my Mustang with no issues to speak of everything was handled the was every other shop ive ever been to handles repairs. Just some thought for those considering using this persons compaint againt this business.
MB
Keller TX