Complaint Review: Colon Cleanse M.D.

I purchased the product and printed the reciept that I would be charged only 1.50 Shipping and handling for the product and that it would appear on my statement as NuBodi. SO I get the product and the next day May 20th I call to cancel- I speak to a woman named Jacki who says that she will cancel the order, recall the shipment, and refund me the almost $90.00. SHe gives the cancellation number. I check my bank statement and no refund has been credited so I call back on June 2nd, speak to Mike and I am told it was a transaction error and that in 3 to 5 business days I will be refunded, I ask to speak to another supervisor and he says their names, but they will tell me the same thing. He repeats the same cancellation number. I call again the week of June12 and speak to Cindy who says that Mike was fired and that she will again resubmit the refund request and she gives me the different confirmation number and her work id. I call again 6/23/2008 and I speak to Amber who assures me that she watched as a supervisor put in the informtion to refund it to the bank and that it would be in my account by 12:00 pm today 6/24/2008- however it is not. I told her I would be filing reports, and so I am- I have been getting the 5-7 business day run around for a month and a 1/2. This company is a pain to work with and apparently has no accountability; If I don't have the product I should not be paying for it!

Jx
Charlotte, North Carolina
U.S.A.