Complaint Review: Colonial Van Lines

Where do I start?

First DO NOT use this company to do your move. This is the worst moving experience I ever had.  I could go into all of the gory details, but a bullet list is more appropriate.

·        Account managers did not return phone calls

·         After my initial estimate, with the truck partially loaded with my goods, they raised the price $7,000.

·         I was kind enough to give the driver and his girlfriend/packer, a very expensive queen mattress and box springs, and he was kind enough to charge me the freight for him to take it home.

·         I had to leave furniture behind because they had no room on the truck.

·         I had a lot of broken goods upon unpacking.

·       I had a suitcase with my medications and clothes for the trip, they loaded that on the truck, and when I questioned the driver, he said go to the emergency room, they’ll give you medicine.

·       They use contract carriers, who do not report to Colonial Van Lines, but to their company.

F    Finally, use this company at your own risk.  My last move with ATLAS was flawless.  This was a joke.

S   Save yourself some money and grief, call someone else, and don't accept anything other than a physical walk-through of your move.