Complaint Review: Colony American Homes LLC

 This Reality company owns and rents their own houses. My dad has cancer and we tried to rent this company's home very close to my dad in an effort to help him with his treatments. Leasing agent Troy Quick, and the front office staff were very nice and helpful (although Troy rarely returned a call). AFTER TAKING a $90 app fee, a $2000 security deposit, $1335.50 first months rent plus $270 prorated rent, they denied our application and told me that I had a criminal history....ridiculous! Even after I went to the Gwinnett co District Attorneys office to obtain needed legal documentation to clear my good name, the company conti ued to refused to lease to us. It's been 3 weeks and I can't get anyone to talk to me about the return of almost $4000! I have left numerous messages, and have been to the office several times. The manager Kelly is never there nor does she return calls. We've spoken to the corporate office who simply direct us back to the local office. When we did speak to a Tina Parker, whom we were told handles deposit refunds, she was nasty and condescending. Please do not use this company. And yes we will pursue legal action.