Complaint Review: Colorado Casa PMI

Beware, do not trust this company!  They took $12,000 from our HOA's bank account without authorization and haven't returned it, and has done the same to multiple HOAs in Colorado.  I'm the Vice President of the Audubon Springs HOA in Colorado Springs.  We hired Colorado Casa PMI (formally Pikes Peak PMI) to manage our HOA, but when we received our year-end statement, we noticed $12,000 had been taken out of our bank account for work or expenditures the board never requested, approved, wanted, or even had any knowledge of. 

When we went to Nicole J. Reinhardt, the owner of Colorado Casa PMI, and demanded to know where our money had gone, they provided us fraudulent invoices for things like "tree replacement", and "fence repair", even though photographic evidence proves no trees were replaced, and no fences were repaired.  In fact, the photo they put in the fraudulent invoice wasn't even a fence owned by our HOA.  Even if the work hypothetically had been done, any expenditures was in clear violation of our signed contract with PMI, which requires board approval for any expenditures.  When we demand to know which vendors did the work that we paid $12,000 for, Nicole went silent, unable to provide an answer.

Nicole J. Reinhardt has done nothing to attempt to make this right with us, or return any of these funds that were fraudulently taken from us, and hasn't even told us where our funds went.  Despite plastering promises all over her website such as "Integrity and Honesty" and "Accurate Accounting", Nicole has done nothing to stand behind these promises, and instead has tried to blame a former company owner, Manny Torres.  Like any business owner knows, when you purchase contracts and clients from someone else, you accept the liabilities for returns and money owed to that client that go along with the benefits that go along with each acquired client.  Unfortunately, there are many other HOAs I've stumbled across that have had the same experience with Nicole.

At first, Nicole simply ignored us when we asked where our money went, unable to provide an answer, so I started investigating on your own, and was able to find 4 other HOAs that had experienced similar theft/fraud at the hand of Nicole and her PMI franchise.  When I confronted Nicole with this information, she responded with an email: "I am represented by an attorney so I have been directed to not talk but my appointed attorney will on my behalf."  So, if you're thinking of hiring Nicole or her PMI franchise, ask yourself if that's the response you'd like to hear back from a company owner when $12,000 is taken from your bank account without authorization.  Ask yourself if that's the "Integrity and Honesty" and "Accurate Accounting" you were expecting.

And lest you think it's just the HOA that I represent, remember I've found 5 total HOAs so far that have the same story about Nicole Reinhardt and CO Casa PMI.  If you are a victim too, I have allowed Rip Off Report to pass my contact information along to other victims, as there are multiple investigations ongoing.

And just in case you think it's just her clients across Colorado with these complaints, do a search online and you'll see that company owner Nicole Reinhardt was publically fined and centured by the Colorado State Real Estate Comission (available for public record) for, among other things:

- Co-mingling funds of others with her personal funds
- Disregarded or vioalted provisions of the Real Estate Broker Licesnce Law or Comission rule or regulation.
- Failed to place as soon as practicable after receipt, in the custody of the employing roker deposit money entrusted to the employee by by a person dealing with the employee as a representative of the licensed-broker.
- Did not maintain trust accounts in the name of the employing broker
- Failed to obtain prior written consent to assess and receive mark-ups and/or other compensation or services performed by a third party...

If you're still on the fence about this PMI franchise, have Rip Off Report put you in direct contact with me and I'd be glad to provide a slew of evidence, email threads, police reports, publically available reportsa about Nicole and ongoing bank fraud investigations that will make you run away from this company as fast as you can.

There's a reason they have a C rating with the BBB and a 1.6 star rating on Google.