Complaint Review: Colorado Housing and Finance Authority

After taking the required classes and barely passing the minimum income requirements I was granted a low income assistance, first time home buyers mortgage serviced through Colorado Housing and Finance Authrity, AKA Chafa in 2006.  Right when I got this loan intrest rates either just spiked or I didn't make enough money for a lower rate;I don't remeber which it was but at this point in time my credit was fantastic, but my rate started right off at 6.5%. The papers I signed have written on at least half of the paperworks front pages, that the loan was insured by fannie mae, and on my payment schedule it states the loand is conventional.  I was a little shocked at first but found I didn't have as many problems as I though I would paying my monthly payments, this was until I was laid off from this job on Dec. 18th of 2008, like thousands of other workers. I did get a decent severance check, plus, after a month was allowed  to file for unemployment; since I was more than half way away from graduating comminity college with my associates degree I decided to take the time off to finish school.  I did still look for work a little, but for a while I didn't have to, and when the unemployment was close to running out, I took a job with a company that had called me three times to come and work for them.  The initial deturrent was that I would be making about half of what I did at my previous employer.  In November of 2009 I decided to take the job, because I didn't think the job market would be bad for long and I would soon be able to find a better paying job.   Working at this company I had to seriously tighten my budget and I cut out as many unneeded expenses as I could.  Soon in 2010 I heard about the Hope-help line, and although I was not behind in payments at all I decided to see if I could get my mortgage modified to a lower rate to ease up my tight budget.  I went through all the steps with a hud coucelor and was sent the packet to fill out and return.  I did fill it out, and sent all the required documentation into Colorado Housing and Finance Authority, AKA Chafa; which at that time I was still sending payments to the Denver office that is listed on the website address.  Chafa's response to me was a scarey written letter saying I was going to be forclosed on (even though I was not behind, or late at this time), and that I was being denied a modification because I had not worked at my company long enough.  Considering I was a temperary employee still and included the huge loss in income as the reasoning as the hardship I was going though I was suprised they felt I should sell my house.   I was determined on keeping it ignored the letter and stuck with my tight budget.  After I became a permanent employee in 2011, I waited about a year and again tried to get a modification through the HOPE helpline with a hud couselor helping me.  This couselor was a little more assertive than the first one I had, and we were informed by the Chafa representitive that my mortgage was not a conventional loan, and not insured by Fannie Mae or Freddie Mac so they did not have to modify my loan, but I was allowed to still file and ask for a modification.  After filling out this packet, and sending Chafa the documents they required. I was sent a denial letter saying that I made $200 too little for them to lower my intrest rate, which would also lower my payments 150 dollars less than before.  I called and asked for the logic in their decision and the representive said that they did not want to set me up for failure.  I was resolved and staying in my house, and again ignored their denial and kept paying my mortgage, and still living on a tight budget.  We now come to 2014 I had a accident at work, and even though I was on alternate dutry when I was there I knew that I would not be able to stay working in highly physically repettative manual labor anymore.  I again tried to get a loan modification.  This time it was because I knew I would not beable to keep doing this job or other jobs like it.  This time I called Chafa and just talked to the representitive and told them the issue.  They did a quick assement and quickly told me my debt to income ration was too high.  That I had to refinance with someone else before I could get intrest rates lowered.  I called two other companies, one said they would not finance me because my home was a manufactured home, and other said the same thing as Chafa that my debt to income ratio was too high to refinance.  So I let my then boyfriend move in with me and in 2015 I resigned from my job with a 9% upper body disability a 7% overall one.  I also signed up for college again this time for my bachelors in Accounting so I could still work in the future after I finished school at a desk job where I have barely any work expeience. Unfortuanately the boyfriend was not truthful about helping me pay bills so I signed up for TANF, and he moved out in 2016, I was still used to the tight budget and had a good tax refund and Pell grants that helped me pay bills until December.  The first time I was not able to pay the mortgage.  In my payment summary it shows I am where I would be in March of 2018, I am the one who initiated contact with Chafa, when I spoke with the representative she said to pay the most I could each month, and I again recieved a packet that I filled out, and sent the documentation back into them.  This time they said I was missing infomation, so I reset what they said I was missing, and on Febuary 6th I sent a payment in of 700 via a cashiers check and certified mail.  I soon was told in a letter that partial payment was being applied to my December payment, they also sent me another packet to fill out to again ask for a modification.  I was not able to pay more until the end of March, when I sent in an 800 dollar chashier check.  I recieved this check back, along with a letter stating they do not take partial payments, and they were proceding with a forclosure, and at the same time they sent me yet another modification packet to fill out.  I have been trying to find a decent job this whole time, only getting Tanf as an income ($356 a month).  Still going to school and have rarely been home because I seriously want to keep my house.  On the 26th of April I was home for once and a Chafa rep. called me and asked me if I wanted to keep my house and they would work with me and let me fill out another packet for modifcation.  I told her I want to stay here and I am filling out the pack to send in.  I sent it on the 2nd of May via email, and have recieved notice on the 4th and the 5th of May I am being forclosed on.  I think I forgot to mention in this report I am a fiancially solo parent of two kids.  Yes I have tried to get help for them and other than Tanf/food stamps have not been able to get any thing more, I mention this because every time I had to fill out a packet I included the fact I was solo provider for my family; I guess the initial loss of income was never a hardship enough of a reason to help me out.  The thing that makes me so mad is that on their web site, their loans say they Fannie mae insured, and the majority of them are conventional loans.  I also a upset because over the last ten years I always paid extra when I could am actual ahead of where I would be one year, and they still don't want to help me out.  I really feel like I was prayed upon from the begining of signing my loan.  Because from the begining I was low income, the papers I signed say one thing and they said another.