Complaint Review: Colorado Technical University Online

After reading a post on this website by Ying of Bellevue, Washington I wanted to write my horrible experience with this school. I think that CTU has an excellent program and their online campus is easy to use. The length of their terms is great and the work and professors I had were very knowledgeable about what they were teaching.

However, the support offices of CTU suck. I attended for 5 months and everything was fine until I had to take a programming class. I was studying system security and i had to take 3 programming classes. After the first week in the class I realized I didn't have a clue as to what I was doing. The instructor wasn't a help and the book didn't go into detail. I figured that I would have to drop the class and do some reading on JAVA programming on the side and then re-enroll in the class at a later date.

I called the school to drop the class and see about re-arranging the class order so that I could take the 3 programming classes as my last classes for my degree. the lady I talked with actually sounded shocked at the idea. she said "Sir, due to prerequisites, you aren't able to do that". I looked at all 3 of the programming classes and none of them have prerequisites, not even for each other! So since they wouldn't let me do that, I finished the other class I was taking and was going to say "See ya" to the school.

Unfortunately, that wasn't to be the case. Since I sent them an e-mail to drop my course on the first day of week 2 of the class, I wasn't eligible for a refund. I should have sent it during the first week of class to get the refund. So I was stuck paying the bill for the class which was just under $1000. The company I work for pays for my schooling. CTU just send them a bill and I'm not even involved. So because I dropped the class, CTU doesn't include it on the invoice they send my company... meaning I'm supposed to pay it. I get back on the phone with them and tell them to submit the bill for the class to my company and they will pay it and then take a little bit out of each of my paychecks (which is better than paying it all at once). A month goes by and then "Susanne" starts calling me saying I owe them money. I got pissed the first time and hung up on her. The second time she called, the following week, I tried to explain it to her, but her response was "your company won't pay it because you dropped the class". YES THEY WILL, you Idiot. Then they started getting nasty and calling my house at 6am and calling me at work.... after about 3 weeks of it I finally managed to contact the head of the finance department and TOLD him to submit the invoice to my company and see what happens.

Well, he did and they got paid. The sheer stupidity of the support staff there astounds me. I received a phone call today from them asking if I wanted to re-enroll with them. Poor Steven, I went off on him. Sorry.