Colorful Impressions June Frampton I Didn't Believe it Either! This time June Frampton is Taking Care of Her Sick Mom Tacoma, Washington
On April 4, 2011 I purchased window clings from Colorful Impressions online. I received verification of purchase from the seller. After several weeks I tried to call the seller during business hours listed on their webpage. I never received a responce. I then started emailing and received a response from the seller which promised delivery soon. I never received the merchandise. I then contacted the seller via email and was told that she was the only painter and there were other orders ahead of mine. I was given the option then to get my money back. Now, I am a reasonable person so I decided not to accept a refund but to still wait on the merchandise. Several more weeks passed. I emailed again and was told that my order would be finished the weekend before Memorial Day and would be mailed the Tuesday after the holiday. After what I felt was a reasonable delivery time nothing came. I then emailed the seller again via email wanting to know the status of my order. I was given the story that she ran a business full time, she was the only painter and she took care of a sick mother. Now this really got to me because I shared by story of caregiving with her and wished her mother well. I still said to her that I expected my order and I thought the wait time was unreasonable. I suggessted to her that she post this on her website and told her that if I had not received the merchandise by June 4, 2011 I would begin a dispute resolution. It was not until today, June 6, 2011, 8 weeks and 2 days since the seller received my order that I decided I was going to check the Better Business Bureau and the internet to see if there was any adverse information against this company. Boy, was I surprised. There was a rating of "F" from the Better Business Bureau and 16 outstanding complaints. Non-receipt of merchandise was 10 of those 16 complaints. Well I then realized that I was not going to get my order. Why should I, nobody else did. I requested a full refund. It was after threatening the seller that I was going to file a complaint with the Attorney General of the state of Washington, and on that same day, I received a refund in my Pay Pal account. I do want to alert others that this company if BAD NEWS. It appears perfect and legit and has all the bells and whistles on its website. It just does not deliver . June Frampton you were 1 step from a visit from a a visit from me using my Southwest frequent flyer miles. And I was not coming alone.
1 Updates & Rebuttals
Colorful Impressions
Tacoma,Washington,
USA
Bitter Bitter Person Bernadine Beasley
#2REBUTTAL Owner of company
Wed, June 08, 2011
Ms. Bernadine Beasley!!
She is a bitter, uncaring person. My mother is very ill and I do not care if you believe it or not. This customer for some reason thought they were the only order we had in-house. We explained that all films and clings are hand made at the time of purchase. It is also listed on the web site on the listings. She just cannot read. We offered a refund due to our back load and she did not want it. Then she went nuts and filed reports after the money was refunded.
We were not scared by her threats of using her Airline miles and bringing a guest to do what, threaten us more. We refunded the money to get this customer off our back since we would not want to make anything for a bitter person anyway. More than likely she would have found fault with the product as well. People only look at the handful of complaints and freak out. What about the 100's of orders that we have completed. Would we still in business if we were just a scam? No!
We have one painter and we run a store and have a family and life. Forgive us if cannot spit out your $40.00 order. Have a nice life Ms. Bernadine Beasley!