Colorful Impressions t Website sales of Window Clings. Take money upfront, Gave delay excuses for a month, lied about shipping dates, and still never delivered. Terrible responses. Had to call and email numerous times to fi Tacoma, Washington
I wanted to warn anyone trying to do business with Colorful Impressions. DO NOT conduct business with them. After my ordeal, I believe they have no real product. I purchased 2 window clings from their website for a customer renovation project. Order was placed on Nov 2, 2012. They took my full payment upfront. After a week, I received no order info. After this time, I send numerous emails. It took days to get a response back from June (the owner). I was told that my window clings would ship before Thanksgiving, and she gave excuses about being so busy.
The email stated I would have it before Thanksgiving and she would get on it ASAP (her words). Thanksgiving came and gone with no product. I sent emails and again no responses for days. I finally get another email from June, and she states my order would ship the next Monday (no problem!), and the clings were curing. Well, Monday passed and no order information. I email again on Wednesday to get a status. I am told again that it would be done and ship that week. Again, it does not, and June emails me back saying "she will get to the bottom of the issue and does not understand why it did not ship from her painters".
No emails or return phone calls until Dec 1st, where I find out that no work had been done at ALL! They had not even started my window cling. Come to find out, this company has a terrible Better Business Bureau record and They have many complaints filed. Finally, I get a response. June (the owner) states she is the only one person (lied about checking with others) and she is too busy and will only refund my money. I did get it back my refund after almost one month later. In the meantime, I have filled a claim with the BBB and a local WA attorney. I want to ensure that June is not ripping off other consumers who get so tired of her lies that they just forget about their order.
1 Updates & Rebuttals
Colorful Impressions
Tacoma,Washington,
USA
Customer was fully Refund. Feelings Hurt over order.
#2REBUTTAL Owner of company
Thu, January 24, 2013
We do not take money upfront for orders anymore. All films and clings are created by hand at the time of purchase. If payment is made by Paypal sometimes the funds are immediate without our doing. We were in contact with the customer and explained that during the holiday season we are very very busy. We only have one painter of the films and clings and that sometimes puts orders out for sometime. That is why we do not take money upfront. Some customers do not understand the proccess in creating the films and think it just something that is printed out on a machine, cut and shipped. That is not the case. This customer is very upset and we understand that because they wanted the product within the week they orderd. We cannot do that since there are orders already in-house and all orders are custom made at the time of purchase. We are small mom and pop store and we are doing our very best to stay afloat. Sometimes we come bump into a very unreasonable customer.
This customer has been fully refunded since they did pay with Paypal.
Thank you.
Colorful Impressions