Colton Enterprises, bicycles2go Jack Clayton ripoff, sent male bicycle when female ordered, no exchange possible LaneGarland Texas
I ordered a red female bicycle from bicycles2go on May 11, 2005.
I sent several emails to check on this order and received no replies.
On May 27, I received a red male bicycle. My husband called Micargi in California to see if it was their mistake and was told Colton Enterprises made the decision to ship a red male bicycle instead of a different color female bicycle.
I exchanged emails with Website Services on May 31 through June 7 trying to get an answer as to why they made the decision to send the male bicycle and was told they reserved the right to substitute models and color as I agreed to when I placed the order.
When I questioned a male for a female choice, their quote "One of the reservation of rights. Most customers are tied to color over model." I was given the phone number for Jack Clayton, the owner, but he never returns phone calls.
The last email I sent to Website Services (June 7) trying to find out if there were any options to replacing the male bicycle stated that "Jack said there would be no exchange."
Joan
Owings, Maryland
U.S.A.
2 Updates & Rebuttals
Joan
Owings,Maryland,
U.S.A.
Color not the issue, only gender
#3Consumer Comment
Tue, June 21, 2005
I don't know what emails Jack Clayton was referring to when he said the color was the issue. I still have my copy of the emails that were sent and nowhere did I mention that color was the issue.
I was never given the opportunity to even discuss paying for shipping another one.
My issue was ordering a "female" bicycle and receiving a "male" bicycle. Yes, I ordered a red female bicycle and was sent a red male bicycle. The only response I received was that the owner (Jack Clayton) would make no exchange because he had the right to change the selection when Micargi told him the female was not available in red.
I left several phone messages for Jack Clayton but he never returned any of them. What good does it do to get his number if he doesn't return calls. I have also contacted "7 on Your Side" in hopes of getting some help.
Gayle
Garland,Texas,
U.S.A.
Customer got what ordered
#3REBUTTAL Owner of company
Tue, June 21, 2005
I have re-checked our email files and found that the customer got what they ordered and that what they really wanted to do was change the color after they received it. I would have gladly done the exchange had they agreed to pay for the shipping but they refused.
Jack Clayton