Complaint Review: Columbia House

First off everything was going decent a couple errors were made but corrected i was getting movies i had not asked for and had denied at directors selection i had sent them back and they still tryed charging me but then it got to be really bad i lookied into my account and had charges for a single movie 3 times i was getting these charges out of no where for example my balance was 68.98 and 4 days later it would say 90.88 or somthing like that .....extra charges......... i had let i go and paid my bill i had a charge i had to payy 100 so i paid 50 on it and then it remained the same and kept adding late charges i calleed they said "we never got a payment contact your card holder and btw half the people u cant understand because they do not speak clear english and do not know s**t...so i called my the cardholder they said yes there was a payment to chdvdclub and i said ok can u print that and send me it so they did i sent to colombia house they did not take back my late charges at their fault..... i was having so many problems with them they said i could not close my account until i paid the 136.00 i owed so i went ahead and payed them...so today i was checking my bank statement and it showed 2 withdraws of 110 and one of 16 i only had allowed 1 110 dollar payment and a 16 dollar payment they took an extra $110 so i called colombia house and they said oh we cant do nothin your account is closed you owed 236 and you paid that so we closed ur account and i had repeated i only owed 136 and she continued to say u will have to contact your bank. they had closed my account so i could not go into my individual statement and see how many extra movies they tried charging me this bussiness should be shut down they are rip offs

Demoderby986
taylorville, Illinois
U.S.A.