Complaint Review: Columbia Sussex

 My family paid for 2 nights, for 2 rooms at Mariott Anchorage in Alaska from July 14-16th, 2023. I was the victim of a crime by my family member. The perpertrator was taken by the police. I was the victim in the assault, but the hotel said that I, my disabled husband and daughter must all leave. We stayed outside in the cold, dark streets with the police for 4 hours, until they found us an abuse shelter to stay at. I called Columbia Sussex who is the owner of this hotel, and informed them, I would like a refund for the 2 nights we weren't allowed to stay- and they can't take money, without services rendered. I spoke to a Mary Anne in claims. She informed me she backed the hotels decision, and would not return the money. She further stated many untruths about the event, that she was told by the hotel ( we were invited to go back into our room, we reserved 2 rooms for each night, and not one), ect. They kept our money without services they were to provide. They also refused to train the staff so a victim would never be thrown out in the streets at 2am.