Complaint Review: Comber Physical Therapy

This place is very unprofessional when it comes to integrity and accountability. My husband was a patient from 1-9-18 until 2-20-18 (3 times a week). Midway through his therapy he was informed that his co-pay has gone up from 12.00 a visit to 30.00 a visit (from 36.00 a week to 90.00 a week). When they informed him of this, he immediately told them that; "this day would be his last visit." They came back and said that they had talked to our insurance company and they would honor the 12.00 copay until the end of his original contract.

With that being said; he agreed to continue going, paying the 12.00 copay. It wasn't until the end of his treatment that they came back and said that he owed the remainder of the bill at the 30.00 a visit. We have gone back and forth with Comber and the insurance company, getting the run around. After the insurance company's investigation; it was found that the insurance company never agreed to the 12 copay and now we are being hit with a 336.00 bill.

Had they just been honest from the beginning, and said that it would be 30 dollar copay, my husband would have went elsewhere.  He is a US Army Disabled Veteran and he could have went on post with no copay. The ONLY reason why we chose Comber is because they could see him sooner, and we were okay with the 12 copay (NOT the 30 copay).

Now they have amnesia about the whole thing and regardless of what they told him, (they say) "he should have called the insurance company himself" (REALLY??!). So, your integrity and accountability is that unreliable that we have to go back and check that you are telling us the TRUTH? UNACCEPTABLE!

It would cost us more in lawyer fees and court fees to fight this than the actual bill and they know this. That's why they have the attitude of; regardless of what we told you, you still owe the money. PLEASE BEWARE AND DON'T LET THIS HAPPEN TO YOU!