Complaint Review: Combined Insurance

In August of 2002, a combined life rep passed my home and wanted to speak to me about insurance for myself and my children. I told her I wasn't interested at the time, but she would not go away. Eventually, I signed up for accidental and hospital stay coverage for my children, while my fiance signed us both up for accidental and disability in the event either of us were hurt and unable to work short term.

I was telling a co-worker about this wonderful program when she informed me that her child was in an accident and hospitalized, and combined insurance gave her the runaround, and did not deliver. I dropped them immediately, but my fiance didn't.

To this day, they are withdwrawing money out of his checking account monthly. Three months ago, he had surgery and was out of work for 8 weeks. I recently had an off the job injury and this is my fourth week out of work. Until last week, when he received his bank statement, he had forgotten that he had those policies for the both of us, because he misplaced them. Well, he gave them a call and guess what? Eventhough they have been deducting money continuously each month for the last 2 years from his account.

They told him that they had never even heard of him. Now, we have to go through the trouble of getting all of the cancelled checks to prove to them that they took this money, and being that he lost the paperwork, I would be amazed if we ever saw a dime of any of the money owed us.

Felicia
Buffalo, New York
U.S.A.