Complaint Review: Comcast

 When I first sighned up with Comcast I was very pleased with the customer service. They were always prompt and ccourteous and things were addressed and repaired immediatly.

 Over the last year that customer care has flown right out the window. I started having problems with eqipment and services. The services would often show a poor quality signal message or the phone would sound fuzzy. They would send out a tech to test the signals coming into the house and would indicate they were fine. I tried explaining to them several times that it was a periodic interuption occurring at any time day or night that it was in the Comcast network.

It took about three months for them to look into the Comcast network. They found that there were failures not only in the local network but the national network also. The repairs were made and all the recurring messages stopped.

I started having problems with my modem. I called to have a technician come out and swap it out but the customer service agents would only send a refresh signal. After dealing with several of the agents who did this only to have it fail again I tried to get a service tech again. The agent who obviously did not listen to the complaint wanted to send another refresh signal I got so mad I told her to shut off my services. She got all apologetic and at the end of the conversation I told her to igore the shut off request. Low and behold she shut off my services any way.

After getting all three of my services turned back on I went to the Comcast store and returned the broken phone and internet modem and went and bought my own. I returned to my house and put it all in place and called to have it activated. There was a problem setting it up this way so a technician was sent out.

 The technician set up my phone and internet using my equipment. My first few bills showed a N/C modem and additional Cable box. The second cable box started being billed a couple of months later. For six months I had to call and remove the charge because I no longer had it.

 I emailed a complaint to Brian Roberts who sent the Complaint to the York office. Representative  Matthew Foss alleges he talked to me on 05/01/2013 without being able to verify it was me using the security protocalls used by Comcast for my security. On 05/03/2013 he shut off my services. I returned home and was not able to watch tv or use the phone or internet.

I got my services turned back on and sent another Complaint to Brian Roberts. Representative Connie Ridley alleges he contacted me again not requesting the security protocols used for my account security. I did talk to him one day after he called but again did not use the security protocols so I hung up. He called back and discussed my account with a friend on mine not using the security protocols again.

When I looked up my bill on line I saw I was being charged for a cable box rental and modem rental. I inquired with Connie Ridley about these charges he was informed that I no longer had the second cable box and I owned the modem and wanted a reciept for the modem for which he was informed that the district supervisor in state college already had. I asked him to send the repair notice that I signed for the alleged modem He has not been able to produce one.

 All said and done ! technician and one supervisor were sent out immediatly looking for the alleged items I was being billed for. Both checked services were working and the set up was cheched. Both Reps said phone shouldn't work that way. I was asked how it was possible. I explained that I did not set up the connection Comcast did.

Both Reps for Comcast inspect every inch of cable in my home and did not locate said equipment. Neither one would climb under the house to see if it was there.

I'm being billed for unreturned equipment because of a Comcast error. Since Comcast after checking for said equipment and still insists it is here somewhere they have been invited to pull the 13 feet of cable back through the wall because it is not here I cancelled my services. A technician picked up the only Comcast equipment left. I recieved my final bill and Comcast has charged me for unreturned equipment that is not here.