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Comcast Business Did not provide services promised and then wanted over $6000 to cancel Internet, Georgia
In summer 2012, a Comcast representative came in to sell us their services. At the time, we were happy with our services for phone and internet but they were expensive. He came in and said that he could provide all of the same services for less money. I provided him a list of services we were currently getting, which included domain and web hosting and fax to email. I specifically asked about those services. He said they could do them. He also stated that I could cancel at any time.
The first two times a tech came out to do the install, he could not do so due to some type of coordination problems. Finally, on January 11, 2013 the services were installed. However, the website services and fax to email that he promised were not compatible with the Comcast system.
I called to have the services cancelled today, and was told that the contract I signed had a lot of info that differed from what this Representative told me. We were lied to by our rep. There was a "36 month term" scribbled in the lower corner of the contract. They want us to pay over $6000 to cancel when they could not even provide us with the services the rep had promised.
1 Updates & Rebuttals
Phyllis Moran Alexius
monroe,Michigan,
Comcast Services
#2General Comment
Fri, May 17, 2013