COMCAST CABLE CONTRACT RIPOFF WHEN MOVING COMCAST BUSINESS SERVICE TO ANOTHER LOCATION Pompano Beach Florida
Today I called Comcast about moving my "internet only" service to a different office suite in the same office building. I advised the customer service agent at the beginning of our conversation that I did not want to change anything about my "internet only" service. I advised that I have my own cable modem. I only wanted to move service to a different suite. I was advised that the fee to move my service was $199.00 with no changes to my account. (That is a large amount of money to move the service)
The customer service agent spent almost 20 minutes trying to convince me to sign up for TV service of $4.95 per month (24 month contract which was never mentioned) and a lower $50 fee to move my service. It was such a pressure upsell, and very upsetting to me since I did not want to change anything about my month-to-month service. Comcast is run like a legal Mafia.
I currently do not have a contract with Comcast, and I would NEVER want another contract with Comcast because the Termination Fee is outrageous if you ever need to cancel the service before completing the contract. The early termination fee is equal to 75% of the amount remaining on your contract. Yes, that is 75% x Monthly amount x remaining months.
After 45 minutes of dealing with this customer service agent, I was told that I would receive the relocation order agreement. Guess what. Not only did Comcast customer service agent set this up as a 12-month contract, with the full $199.00 fee to move the service, she also added a $14.95/month modem rental fee. She was full aware that I had my own cable modem and did not want any contract. She confirmed to me on the phone that it was a monthly agreement before I received the actual contract that they wanted me to sign.
Word to the Wise... Read every word of the contract and don't just click on the Approval box of the electronic signature agreement. Comcast will bleed you to death with their early termination fee if you cancel 1 day before the end of the contract. There would be no savings to accept the $4.95 fee for (24) months + all taxes (about 16%) on the $4.95 + $50.00 relocation fee. Buyer beware, and don't be stupid.