Comcast Cable deceptive, unfair billing practices Dallas Texas
I subscribe to the Howard Stern On Demand for $13.99. Some of the shows where under "Uncensored TV" which states "It is also available by subscribing to the Howard Stern On Demand." Since I have Howard Stern On Demand, I watched it because I thought it was available to me.
Guess not. I was charged $32 for watching these programs, on top of the $13.99 a month for the subscription.
I called customer no service and they said that I was in the wrong area and it says that you have to view it under the "Premium Channels" menu. It does not say that. They refused to reverse the charges saying I watched it in the wrong area.
My cable bill, with TV, internet access and phone is over $200 a month and they wont credit me $32. Crooks!
I will be at the Bellflower office at 14338 Lakewood Blvd, Bellflower, California on Saturday, May 6 at 9am with a sign that reads "Comcast screwed me over! Ask me how!" Come by to see!
Jacob
La Mirada, California
U.S.A.
1 Updates & Rebuttals
Jacob
La Mirada,California,
U.S.A.
Problem resolved.
#2Author of original report
Tue, May 09, 2006
After writing a letter disputing the charges, the $31.96 was credited back to my account.
The person was understanding and was sorry for the confusion. I told him that they should contact inDemand and have them change the disclaimer. It was too confusing and misleading.
All is well now.
Thank you Comcast.