Comcast Cable very poor customer service San Jose California
We ordered the tripple play package from comcast. After the instulation was completed the service tech left. About 2 hours another tech came to my house and asked if the last tech left a meter and when i told him no that i didnt think so but he was more than welcomed to see where the tech was working and look for the missing equiptment. After i let him in my house and look for the missing meter I informed him that i was on my way out of the house to pick up my son from school he told me to wait because he was talking to the prevous tech about the where abouts of the meter. Then as i escorted him out the door and told him if i should happen to find the meter i would call the company and let them know about it. He wasnt happy that he was escorted out the door and as i told him that i had to leave he was angry at me. As i shut the door he told me F*** you. I shut my door and went out the garage.
I then proceded to ask him his name he refused had it not been for his name tag that showed his name was ernasto robles i would have never gotten it from him. Then i told him that i was going to report him then he said go ahead. So later on the day i called comcast to report this and they listen to me and told me they would get back to me.
After 2 days i heard nothing from them so i called them back i finally got a hold of ernasto's supervisor. His supervisor Nigel was just as rude and very unprofessional as his tech. Not settling for his response i called him back and got his supervisors number. His supervisor was just as bad, I left numberous messages with John Winn just to have him call me once and say that was the second time that he tried to contact me which was a lie also i have an answering machine and only one call from him. Then i called comcast back and i have filed a report only for them to tell me that it would go through the proper channels all the way to human resources and that they would contact me with 7 business days.
well its day 8 and im still waiting for my phone call. So if this is the way they treat there customers and you happen to like it then get comcast if not look in any dish provider i will be. First comcast treats you nice only to get there service then they could care less once they have you as a customer.
Gilbert
san jose, California
U.S.A.
1 Updates & Rebuttals
Tairy Greene
San Francisco,California,
U.S.A.
Report poor customer service to the Better Business Bureau!
#2Consumer Comment
Fri, August 29, 2008
I live in San Francisco and I too have had problems with Comcast's "customer service." I had an issue with my DVR box and problems getting a replacement. I was told by customer service at 1-800-COMCAST that I would be charged $50 for instalation of a new box since the old one was malfunctioning. Up untill this time I had had nothing but wonderful experiences with Comcast employess, both in person and on the phone. When I politely told the customer service rep that I had never been charged for box replacement before, especially since the company's equipment was malfuntioning through no fault of my own, he transfered me to another person who was supposed to have the authority to waive fees. I was transferred and explained my situation again to the new customer service rep, and was told for a second time that they do not waive fees. At this point I know I am being lied to because I have had many so called fees waived, such as the waiving of instalation charges when I have moved. I kindly asked if there was someone else I could speak to because I have never been charged for this sort of thing in the past. I was transfered for a third time and explained my situation again, only to be told once more that they would not "waive the fee". My problem was not with the fee itself but the fact that I have had to have a box replaced before and have never been charged or hassled. The third customer service rep was the rudest person I have ever spoke with at Comcast and when I asked her if there was someone I could complain to she said NO! She said there was nothing else that could be done, they don't waive fees, period. I ended the phone call very upset and feeling powerless. I got online to see about switching cable services and I had the idea to contact the Better Business Bureau since there was apparently no one to complain to at Comcast. Their general website is www.bbb.org and you can go fill out a complaint form about Comcast in your area. I filled out a form about my poor experience and their inconsistent fee pratices, and was contact by the BBB and Comcast within a week. A Comcast Supervisor in the area phoned me and I explained my frustrations to him and he was very understanding. He let me know that 1-800-COMCAST is answered by people all over the country and sometimes it may be easier to deal with local representatives. He also informed me that Comcast is aware of their poor customer service and is trying to fix it. Everything was taken care of and I was not charged for the DVR box replacement. I know the above complaint is about a local supervisor, but it might be worth while to go over his head and take the compaints to the Better Business Bureau. They are a third party that is there for exactly this purpose and they will hold Comcast accountable. I hope this info helps someone take action and not feel bullied by the monopoly Comcast has over the cable/internet service providers!