Complaint Review: Comcast Cablevision Incorporation

Comcast

Tosha 03/26/2015 10:30 am

Brought back down to $117.98 reflect on statement March 28^th statement

Credit adjustment takes place on March 26, 2015

Promotion ends April 10, 2016

Comcast

Sharon 04/09/2015

Ticket to call back 02839696764

March 26, 2015 call is being reviewed by a supervisor, I should expect a response by

Cancel service unless price is $117.98 out the door and $20 credit.

Caldia 04/13/2015     Hung up on

Mel 04/13/2015 (Philippines)    Hung up on during transfer

Alma 04/15/2015 (Philippines)

transferred to Alisha (was supposed to transfer me to a supervisor)

transferred to Shirley (not a supervisor) extremely rude

transferred to Lanese (supposedly a supervisor)

Since no one at Comcast could honor the pricing that Tosha reinstated, I cancelled my service.

04/16/2015

Received a call while driving from a Comcast Representative, stating that they would like to offer me the Xfinity Triple Play for $99.99 a month. At this point, I was so disgusted with Comcast and their customer service that I refused the offer.

At no time did any Comcast Representative state to me that I was not offered, and accepted, Tosha's pricing, which was what I was paying prior to initiating this bill dispute.

During the first or second week of May, I logged on to Comcast to ensure my account was closed and to see what my credit was. Rather than see a credit for $20.00, I saw a past due balance. The past due balance is for $26.36, the charge for a partial month of service. This charge came after I was offered and accepted my original rate of $99.99 or approximately $117 after taxes and fees, and after I was told to pay the $138 bill in March, which Tosha told me to pay and I would receive a $20 bill credit.