Comcast Cablevision Of Maryland ripoff technician shorted out large screen TV electrical system when connecting to cable. Landham Maryland
Job Order 690-15, OCT 07, 2003 - Installer did not perform requested service.
Job Order 151-1, Oct 15, 2003 - Technician assignment was to clear the snowy picture; found that cable wires in bedroom needed to be change and call in that order.
Job Order 690-32, Oct 17, 2003 - Technician was to re-run outlet wires into bedroom to 2nd cable wiring.
The technician did not run the wires in to the bedroom.
In fact, he tried to hook up the 60-inch TV in the family room to cable and electrical system shorted out the family room TV.
#1-I called and cancelled this appointment because he did not report during the hours scheduled by the order.
#2-When he arrived late at my home. I had gone back to work.
My daughter, not knowing that Id cancelled the appointment, let technician in and he tried to hook up and manipulated the 60-inch TV in the Family Room.
The Family Room TV has not played since.
We had the TV checked by Phillips TV Service, its maker.
The specialist informed us that it would cost about $1000 to repair our family room TV by replacing its main circuit board (the TV is still in the repair shop).
The main circuit board was shorted out/damaged when the Comcast technician tried to hook up the cable wire directly into the 60-inch TV that was also hooked up to DIRECT Satellite TV.
Also, the surround receiver system (Cost $1200) was damaged and it has not worked since OCT 17, 2003.
The service order was NOT for the family room TV as it was working well.
The service order was for the bedroom cable wiring replacement. This service was never provided as requested.
Request that Comcast Cable Vision pay for the damage to our 60-inch screen TV and Surround system.
Dr RC
Oxon Hill, Maryland
U.S.A.
2 Updates & Rebuttals
Troy
Muncie,Indiana,
U.S.A.
Read this carefully please
#3Consumer Suggestion
Fri, December 31, 2004
So your tv was also hooked up to direct tv Well then your dispute should be with them since there recievers back feed power through the coax cable wires so that the transmitter on the dish its self can send the satillite signal to your receiver set top box and it sounds like their wire was not grounded at all or the ground for the dish was a bad ground. That is the dish companies fult your tv dosn't work now no the cable companies. So i would call them to get your money for the TV Thanks for letting me educate on this web site.
Nicole
Spokane,Washington,
U.S.A.
A few things to be cleared up
#3UPDATE Employee
Tue, September 21, 2004
First, thanks for writing, it is rare that a customer is so honest about what happens. Second, did you ever request a different tech company? We sub-contract, so this is poss. Third, it is not the fault of the tech no one told him what TV it was, there is no way to put that on the work order, your daughter should have known, or called you. Third get your companies straight. Comcast is no longer part of Cable Vision!