Complaint Review: Comcast Canle

 This is for anyone considering having Comcast Cable installed in your home or business. Please think again. Please first read all the complaints about Comcast Cable throughout the Internet and also listen to my experience. After having enough of Comcast terrible service, and their God awful customer service, and rising rates, I called and cancelled my service after 7-8 years. Firstly, they put you on hold for 45 minutes as soon as you say you would like to cancel. Then, a customer retention specialists gets on and attempts to coax you into staying. This is where you have to be very careful. (I had also tried to cancel in November 2016. Keep this In your mind as it will come up later) You are treated like a dog if you do cancel and told you have 7 days to get your equipment back to them or they will bill you for it and mess up your credit. I did get their equipment back to them within 4 days and so far so good right? Wrong I then received a bill for $150. This bill is for what they say is early termination. Hmmm, Ive been with them7-8 years and know that I only signed a 2 year agreement when I signed up. Aha, this is where they trick you.

When I went to quit them in November, the customer service “retention specialists” said if I stay, we can offer you a discounted price. That’s it. No, “you just have to agree to a two year contract” or “well it would be only if you start a new contract”. No no. They say they’ll lower your rates but this somehow, magically makes you agree to a new two year contract, without being told this. Is that what you call a silent contract????? Because I sure an hell wouldn’t have agreed to it So….when I complain, I get told five times…..five (5), that a supervisor will call me back. Nope. Never called back. All I heard was crickets. I even told my wife on the last two calls that no one was ever going to call me back. She owes me a steak dinner now. So I complain to the FCC….. Whallaa, I magically get a call back from Comcast Corporate, “whoa”. Patricia Carroll of Comcast Executive offers me to pay half and they will credit half. Now why would I do that. Patricia, I Owe you NOTHING fool! She also stated that she had a recording of me agreeing to it. I said if you can produce that tape, I will pay and even add a bonus in for Comcast. She stated I had to write to the legal department requesting it. I did and still sit here waiting. So, I write again to FCC. Guess what. A week later I got a response from them stating that Comcast responded and the case is closed. Huh? They say wait for their response in the mail, but case closed.

So I get the response in the mail. It’s a type written letter, on a form paper, stating my name and address and that I agreed to it. Hahahahah. I s*** you not. Someone wrote a letter simply stating I agreed to it, and the FCC considers the case closed. Here, don’t believe me? Ive enclosed it at the bottom of this letter. I, Comcast Cable, owe Robert Hearn $250,000. Theres my letter back. So they have an agreement with me…..but no signature. They have an agreement with me…..but no email proof that they sent it to me. They have an agreement with me…..but cant supply the tape recording of me saying I agree. So now I wrote to the BBB, FCC again, attorney General, pa state commission, and many other outlets I can think of. Do not, I repeat DO NOT quit Comcast if you are with them. You are stuck there for life or they will make you pay.

Its been 3 weeks and thus far I find V****** fios twice as fast, no black screens which Comcast said was my four tvs, (yes all 4 went at once same problem), better phone service, internet speed that Comcast could only dream about matching, no rude customer service reps, and my bill went down $75 for same service. I will update this as I find out Sincerely