Complaint Review: Comcast

Comcast cable company took over our area in The Falls, Miami 33176 over a year ago and they promise to give us hundreds of free movies on demand and we will have tons of things to watch 24 hours a day, 7 days a week.

First they double billed us for months while they could not figure out how to make the cable here work and then they decided to change us to their channel line up (I could never figure this one out either) so they can start charging us around $34 more each month with less channels. The video on demand doesn't work every other day. So, every other day I am on the phone 2-3 times before someone can simply send us a signal to turn the video on demand back on. I have called Mel Brown at the local Comcast office here in Miami at 305-770-5313 but she is no help despite the promises she made of helping solve our problem.

I do not know why but no matter what the problem with our cable we must make an appointment for a service call or they will not try to help us at all. The cable repairmen show up 10% of the time. Every time I have a cable repair appointment I have friends come to my house and sit with me so I can prove that they do not show up.
When the cable repairmen do not show up my appointment in the system disappear and I then am told I didn't have one.

I call the Corporate office weekly and that has not helped either. They have the same Mel Brown that doesn't help me here call me again and I am back at square one.
Beware anyone signing up for Comcast...it is not worth it.

Yourinfopro
MIAMI, Florida
U.S.A.