Complaint Review: Comcast

U.S. Mail - Being continually bombarded with advertisements from Comcast! Tried calling/mailing to contact this company, to no avail, information to do this is not readily available for Comcast. Only information they give you is to sign up for their service or for their current customer issues.

Finally, I found a phone number via the internet (215) 665-1700 or (866) 281-2100). I requested to be taken off of Comcast's mailing list. The girl said she would contact the appropriate dept. (She would not give me the information to write to them). Approximately 3 weeks later I received a letter from the Comcast 'Customer Service Group' - No identifiable name as to whom I might speak and no phone number.

My request to have my address taken off their mailing list was answered with this response:

They gave the 'DMA' addresses for 'Opting Out' for phone, mail, email and credit bureaus.

Did/do they not understand the request I have made? I've been signed up with the DMA for over 1.5 years! This is not what I requested. DAH!

What good is it if these companies do not abide by the 'DO NOT Call/Mail or E-mail'! And, what recourse do we (the consumer) have for our request of opting out or be taken off of their mailing lists?

They do not have appropriate information for consumers to deal with these issues readily and easily without an Act of Congress.

Sandra
Culver City, California
U.S.A.